Catholic Charities Community Services of New York Resettlement Caseworker/Employment Specialist – Lower Hudson Valley in Yonkers, United States


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Resettlement Caseworker/Employment Specialist – Lower Hudson Valley

Location: Yonkers, New York

FLSA Status: Full Time, Non-Exempt

Classification: Administrative Support Worker

Department: Immigrant and Refugee Services Division

Program: Refugee Resettlement

Reports to: Resettlement Supervisor

Supervisory Responsibilities: No

Summary: The Resettlement Caseworker/Employment Specialist provides assistance to refugees and other qualified immigrants to ensure the best possible resettlement experience and the achievement of client self- sufficiency. The Caseworker/Employment Specialist develops resettlement and/or self-sufficiency plans to match individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources based on client eligibility. The Caseworker/Employment Specialist also manages the provision of services to assist newly arrived refugee clients to attain self-sufficiency through employment by providing services that include employment preparation, job placement, career enhancement and follow-up.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  1. Ensure the best possible resettlement experience for each client, from pre-arrival preparations and point of entry to successful acculturation. This may include assurance that appropriate pre-arrival services are in place (locating and securing suitable housing, purchasing housing essentials, furniture and basic food supplies, setting up utilities etc., or facilitating a community co-sponsor to meet these needs.)

  2. Provide individualized and/or group orientations and support clients through social service referrals, medical access and advocacy services by assessing and evaluating each client's distinct needs. Provide assessments, and pre-employment/job readiness orientations to clients eligible for employment services.

  3. Independently develop reasonable resettlement and/or self-sufficiency plans and timelines for each client while managing client expectations. Develop comprehensive employment plans for each employable adult.

  4. Individually assist clients in development of a professional resume and cover letter that highlights their marketable skills and experience, or coordinate with community volunteers to develop employment search documents.

  5. Monitor job search activity to ensure that clients are complying with Employment Services Program policies, and making sufficient employer contacts.

  6. Develop and cultivate long term relationships with area employers in order to identify appropriate employment opportunities for clients.

  7. Determine specific employment opportunities appropriate to clients and assist clients in accessing these opportunities by guiding them through the hiring process; Monitor and document wage level, and employer/employee satisfaction. Assist clients and employers as necessary with post placement issues and continuing employment needs.

  8. Ensure that clients are provided the basic tools needed to meet their established short-term goals and objectives.

  9. Assess and monitor client progress at regular intervals to review progress on goals, available resources are maximized; modify initial resettlement plans and other case file documents as required.

  10. Ensure compliance with both case file management and reporting requirements. This entails regular and timely maintenance of both hard-copy and electronic files per best practice standards.

  11. Meet occasional needs to work outside normal business hours (evenings and weekends).

Position Type and Expected Hours of Work:

This is a full-time position. Days of work are generally Monday - Friday. Flexible schedule and/or additional hours may be required to meet client/program needs.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc) at least 50% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.

  • Remain in a stationary position at a work station and use a computer approximately 40% of the time.

  • Frequently sit for long periods attending meetings.


Education and/or experience required:

  • Bachelor’s Degree, in social work or a similar field of study. Comparable years of related professional work may be substituted.

  • Minimum of two (2) years’ relevant work experience in human services field (in addition to above).

Skills, Licenses, and/or competencies required:

  • Bilingual, English and one of the predominant languages of the local client base (include, but not limited to: Spanish, Arabic, and French).

  • Valid and clean tri-state driver’s license with reliable vehicle and current insurance. Must pass Agency Vehicle Usage & Safety Policy requirement.

  • Ability to work and communicate effectively in a multi-cultural environment.

  • Self- starter with excellent problem solving skills combined with the ability to multi-task, prioritize duties and manage time effectively. Strong attention to detail.

  • Strong presentation, communication and advocacy skills.

  • Proficient in MS Office Word, Excel, Outlook. Experience using online case management database systems to track case notes and client progress a plus.

  • Commitment to the mission of Catholic Charities.