Philips Field Service Engineer, UM in XiAn, China
Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of customer service business and sales business.
PRINCIPAL ACCOUNTABILITIES 主要工作职责
Plan and deliver assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO, focus on the efficiency and service quality.
Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively.
Develop business in assigned account, Ensure individual service business TGT achievement rate;
Attend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities.
Provide service support to team members as required, Focus on good team work.
Prepare and provide kinds of Service Report on an accurate and timely basis
Other tasks assigned by team & company
M AJOR CHALLENGES主要挑战
Develop the service business, especially for quickly improvement, when ensure service quality.
Work professionally and effectively to maintain a high system up rate
Communicate and work with service support engineer to raise VIPER case and solve difficult technical challenges
Maintain and improve customer satisfaction to keep high CQCS
Adopt team spirit to make sure whole team deliver same service quality
College, University Bachelor or above
Advanced Electronics Certificate or equivalent in electrical engineering, especially for Bio-Medical Engineering profession.b) Experience工作经验:>3 years work experience on customer service in Healthcare industry c) Travel Frequency出差频率:
25% - 50%
d) Competency and Skills 能力和技能:
Strong technical knowledge on Healthcare products
Strong communication skill and Open mind to share with others
Attitude Initiative, Positive, and Optimism,
Clear and logic thinking
Ability to handle multi tasks, against higher work pressure.
Good execution skill
Excellent English skill in reading, writing and speaking
Willing to take responsibility ( 勇于承担责任)
Self motivation and self management (明确的自我激励和自我管理能力)