Agilent Technologies, Inc. Customer Service Coordinator in Wilmington, Delaware


Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at

Are you passionate about the customer experience and ready to impress? Join an exciting, fast paced team of people creating the customer's service experience with Agilent Technologies. Work with customers, sales, and service delivery to provide customers with the right service at the right time.

Agilent CrossLab is delivering vital, actionable laboratory insights that drive superior scientific, operational and economic outcomes Agilent CrossLab’s scientific solutions and supplies are designed to increase lab productivity, maximize performance and provide superior outcomes.

As the global innovator of laboratory technologies, Agilent CrossLab has created the ultimate, collaborative suite of world-class services, supplies and software depended on by more than 260,000 labs around the globe – transforming the world into a better place.

Agilent CrossLab – from Insight to Outcome As a member of the Customer Service Team you take responsibility for the customer's service experience.

  • Own the customer experience to ensure a premier and easy experience

  • Grow and maintain customer relationships to assist and ensure customers know you personally

  • Demonstrate your communication and relationship-building skills cross-functionally across Agilent, while acting as a customer advocate

  • Identify improvement opportunities and drive implementation

Team Goals:

  • Increase customer satisfaction

  • Improve order and quoting quality.


Talents & Skills:

  • Customer service operations experience

  • Excels under high pressure

  • Demonstrated ability to work in a multi-task, interrupt driven environment

  • Demonstrated skills for organization and attention to detail

  • Demonstrated ability to influence cross-functionally and build relationships

  • Demonstrated ability to apply consultative communication skills to offer custom solutions to customer problems.

  • Excellent English written and verbal communication skills

  • SAP/CRM experience preferred

  • MS Office with emphasis on Excel

  • Strong interest in interacting directly with customers (via phone, email)

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

For more information about equal employment opportunity protections, please view the ‘EEO is the Law’ poster available here:,

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 (US and Canada only) or email EOE AA M/F/Vet/Disability

Date Posted: 21/Oct/16

Requisition: 2068319

Job Title: Customer Service Coordinator

Company: Agilent

Business: Global Infrastructure

Job Category: Customer Service

Job Sub-Category: Customer Service Admin

Region: Americas

Country or Area: United States

State/Province: Delaware

Town/City: Wilmington

Shift: Evening Job

Job Type: Experienced

Schedule: Full-time

Travel Required: No

Duration (Temp Positions Only): Not applicable