Serco Business Process Analyst NC52155086 in Wentzville, Missouri

Business Process Analyst NC52155086Wentzville, MO, US

Job Description Analyzes and documents one or more of an organization's processes.

Meets with subject matter experts within the organization to gather process information and/or requirements.

Designs and documents new processes and obtains organizational feedback.

Communicates process flows or requirements to staff for software development efforts or as part of procedural training.

Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions.

Job assignments may require working at client site where working conditions may vary.

Travel may be required.

Required Skills Requires a bachelor's degree and 3 years experience.

Employment Type Full time

Career Level Mid Career

Job ID 52155086

Company Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. Our focus on Bringing Service to Life is more than a tagline, it’s the way we get things done, the way we talk with each other, and the way we interact and respect each other. We succeed by encouraging and generating new ideas. We trust our people to deliver. We are passionate about building innovative and successful Serco businesses. Our most powerful tool in improving performance is to instill a stimulating culture where people feel they can personally make a difference. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

Functional Area Business Process Outsourcing

Department With a core customer set that includes Health and Human Services (HHS) and Centers for Medicare and Medicaid Services (CMS), the CMS business unit is focused on providing world-class, technology-enabled support services to government organizations, helping them administer health care programs to the public. They unit delivers document processing, outbound call centers, business process design and software, application verification, and benefits determination and processing. The team delivers flexible and responsive solutions to evolving and emerging needs, a deep understanding of eligibility determination, exemptions and inconsistency processes, and knowledge of existing application processing.