Serco Bilingual Task Supervisor - Wentzville, MO (1st Shift SU-TH) - NC52125423 in Wentzville, Missouri
Bilingual Task Supervisor - Wentzville, MO (1st Shift SU-TH) - NC52125423Wentzville, MO, US
Job Description Candidates must be able to work during staggered first shift times. Possible shift times include:
The Bilingual Task Supervisor is responsible for the coordination and supervision of a specific task or function for a non-technical contract or project with an emphasis on logistics, records management, human resources or other administrative focus. The roles and responsibilities include, but are not limited to the following:
•The Bilingual Task Supervisor must be able to speak fluently in English & Spanish. The Bilingual Task Supervisor may communicate with consumers using their English and Spanish-speaking skills. This position may provide telephone support utilizing English and Spanish languages.”
•Ensures all activities are carried out in accordance with project commitments or specific objectives.
•Responsible for day-to-day coordination and administration of tasks by ensuring quality and productivity standards are maintained while meeting client schedules.
•Coordinates with other contract and subcontract personnel to ensure work moves smoothly from one functional area to another.
•Works with project manager and/or client to prepare work schedules and man-hour estimates.
•Ensures proper training of subordinates.
•Maintains record of changes in instructions and ensures all team members are informed of changes.
•Assigns and reviews subordinates’ performance.
•Prepares employee performance evaluations.
•Ensures completion of administrative reporting, e.g., timecards, daily statistics, logs, and task narratives.
•Responds to client requests and questions.
•Assists with writing manuals and other documentation.
•Responsible for status and task management reports for area of responsibility.
•Sets up and manages project facilities as dictated by workload requirements.
This position typically supervises between 10 and 30 employees. This position typically reports to a Deputy Site Manager.
Required Skills The Task Supervisor position requires a Bachelor's degree in related field or equivalent AND a minimum of 2-4 years’ experience in the field or related area.
“The Bilingual Task Supervisor must be able to speak fluently in English & Spanish. The Bilingual Task Supervisor may communicate with consumers using their English and Spanish-speaking skills. This position may provide telephone support utilizing English and Spanish languages.”
This position is on a U.S. Government contract which will require candidates to pass a background investigation.
•Be skilled in using personal computer, phone, office equipment and Microsoft Office Suite (Excel, Word, PowerPoint and Outlook).
•Have knowledge of business or program terminology, methods, and procedures; of office procedures; and of spelling, punctuation, grammar, and arithmetic.
•Be able to work independently, perform as a self-starter and meet critical deadlines.
•Be able to work effectively and professionally with agency personnel.
•Be able to maintain confidential and sensitive information.
•Have attention to detail, and be thorough.
•Have ability to communicate effectively both orally and in writing.
•Be able to use good judgment in dealing with internal and external customers.
We provide a safe and drug-free environment for our clients and employees.
Military Veterans and Spouses are encouraged to apply!
Employment Type Full time
Job ID 52125423
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. Our focus on Bringing Service to Life is more than a tagline, it’s the way we get things done, the way we talk with each other, and the way we interact and respect each other. We succeed by encouraging and generating new ideas. We trust our people to deliver. We are passionate about building innovative and successful Serco businesses. Our most powerful tool in improving performance is to instill a stimulating culture where people feel they can personally make a difference. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional Area Business Process Outsourcing
Department The Citizen Services business unit provides support in three major areas: business process services, where we perform the actual function that the process is relate to; business process related software, that helps us manage the various components, the systems associated with the software in the process; and business process management, where we help design and track the performance of the specific business process. The business units work supports primarily the Department of Health and Human Services, the Department of Commerce, the Federal Retirement Thrift Investment Bureau, the US Postal Service, the General Services Administration, and other Federal Government agencies. We support our clients with a work force of over 5,000 Serco and Serco subcontractor employees and provide mission critical support services.