FCi Federal Support Services Supervisor II in Washington, District Of Columbia

Job Description:

Support Services Supervisor II Washington, D.C.

FCi Federal is recruiting candidates for the position of Support Services Supervisor II, contingent upon award of contract.

Essential Duties and Responsibilities (Day to day functions):

  • Responsible for contractual performance and compliance of work completed by a group of between 6 - 10 direct staff

  • Manage processes outlined within contract and lead group of SCA staff

  • Develop performance and action plans that will be presented to internal senior leadership

  • Ability to successfully communicate with staff regarding complex process changes

  • Assist staff in everyday functions completed within department, i.e. making copies, completing delivery routes, etc.

  • Ability to successfully monitor time and attendance of all direct reports

  • Assist CD in the development of process improvements

  • Ensure completion of training program by all direct staff

  • Provide routine feedback to all staff and assist with on the job training to new employees

  • Monitor departmental and individual metrics

  • Successfully collaborate with CD/DCD and Human Capital to address employee concerns or performance issues

  • Assist with development and implementation of plans that monitor all routine maintenance activities that are done in accordance with client’s established standards

  • Ability to perform routine maintenance to government- provided equipment

Minimum Experience, Education and Licensure:

  • Four (4) years’ experience in a supervisory role on a SCA contract

  • Comprehensive knowledge of support services provided in a mail management facility which includes but not limited to: file management, methods utilized, and procedures.

  • Computer skills required: MS Office Suite skills

  • Ability to pass government background investigation and maintain clearance

  • Must be U.S. Citizen

  • Clean driving record with current driver’s license

Minimum Knowledge, Skills and Abilities:

  • Ability to work effectively and efficiently in a team environment and relate well to others

  • Ability to show initiative and commitment to the company’s goals

  • Ability to readily adapt to changing requirements

  • Strong commitment to performing and producing at the highest level of quality at all times

  • Ability to manage individual workflow effectively and improve processes when necessary

  • Ability to communicate clearly and effectively with coworkers both in written and verbal communications

  • Positive attitude focused on customer satisfaction

Physical Requirements:

  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects and office equipment; use fingers and hands to type or write; reach with hands and arms; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to lift up to 60 lbs., bend, reach, carry, stoop, kneel, climb, etc.

Work Environment:

  • This position is performed in a mail operations environment. FCi Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation or gender, status as a protected veteran, among other things, or status as a qualified individual with disability. We maintain a drug-free workplace and perform substance abuse testing.

Job Title: Support Services Supervisor II

Job Type: Full-Time

Location: Washington, DC