Catholic Charities Community Services of New York Supervisor / Manager of QI, Staff Development & Compliance in United States


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Supervisor / Manager of QI, Staff Development & Compliance

Location: New York, NY

FLSA Status: Full Time, Exempt

Classification: Professional

Department: Beacon of Hope Office: Manhattan

Reports to: Associate Director QI Staff Dev. & Compliance

Supervisory Responsibilities: No

Summary: The Supervisor will work under the guidance of the ADQI in all areas of quality improvement, compliance and staff development related to services and systems within Beacon of Hope House.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  1. Cooperative working relationship with all operations staff, including but not limited to the BoHH Directors and their direct reports, as well as with various department heads and/or associates within BoHH and Catholic Charities Community Services.

  2. Act as a liaison with external Agencies, Associations, Vendor’s, etc, facilitating collaboration and education regarding BoHH programs and services.

  3. Perform other administrative and/or clinical duties as directed by immediate supervisor

  4. Oversight of all client charts throughout BoHH, responsibilities to include ongoing audit of charts, ensuring timely input of data into the EHR, assisting in the development of procedures for accountability and the improvement of these records.

  5. Participation in coordinating Utilization Review in licensed housing, including but not be limited to reviewing each client record and overseeing UMR meetings, minimally once a year.

  6. Participation in Managed Care Organizations (MCO) and Medicaid Billing, including review of all documentation before billing, and collaboration with CCCS Fiscal Department and Program Staff to resolve client issues as they impact the billing process.

  7. Participation in peer audit reviews of all BoHH programs, to include completion of a plan of correction and working with key staff to complete a plan of corrective action.

  8. Assist in preparation for, participate in, and follow-up with governmental and other audits.

  9. Participate in the development an annual staff training schedule which is reflective of the needs of operations staff. Plan and carry out the training with consultation of Associate Director of QI, SD and Compliance.

  10. Assist in the developing, implementing and updating policies, procedures and practices designed to ensure compliance with the requirements of the Corporate Compliance Plan, and with applicable state and federal laws and regulations, and third party payer requirements.

  11. Participates in internal audits to monitor the effectiveness of BoHH’s compliance standards and conduct compliance assurance monitoring of potential compliance risk areas. Report on identified weaknesses and incorporate the development of mitigating actions into future work plans.

  12. Act as a resourceful leader regarding regulatory compliance issues.

  13. Participate in Agency privacy training and orientation to all employees.

  14. Maintain current knowledge of applicable federal and state privacy laws.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Travel for home visits, outreach and/or escorting clients at least 60% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.

  • Assess and work in varied home environmental conditions, possibly including vermin/bedbugs.

  • Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.

  • Work with clients who require consistent and comprehensive support, some under potentially stressful conditions.

  • Remain in a stationary position at a work station and use a computer approximately 40% of the time.

  • Frequently sit for long periods attending meetings.


Education and/or experience required:

  1. Masters Degree in Human Services – Required

  2. Two (2) years of progressively increased responsibility in an organization providing services to the mentally ill or other vulnerable populations.

  3. Experience with public agency funding and regulating community residence programs and other services for mentally ill adults.

Skills, Licenses, and/or competencies required:

  1. Strong organizational skills required.

  2. Excellent written and verbal communication skills also required.

  3. This position requires a high degree of independence and a capacity to work effectively in a fast-paced and constantly changing environment.