The Salvation Army of the Syracuse Area Children's Health Home Care Manager 3 in Utica, New York

Children's Health Home Care Manager 3

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Are you looking for an employer with an excellent benefits package that includes generous time off, a pension program, and comprehensive health insurance for a reasonable rate? If the answer is yes, then consider this exciting new full-time opportunity with The Salvation Army as a Care Manager for the new Children's Health Home Program!

The Care Manager 3 (high acuity) provides outreach and enrollment services to children presumed to meet eligibility requirements of New York State’s Children’s Health Home program. They gather assessments and enter documentation that confirms eligibility and identifies areas requiring supportive services. They work with children, families and service providers to create a comprehensive Plan of Health Care, identify additional service providers as necessary, and coordinate the continuing involvement of families and service providers in the execution of the plan. The Care Manager 3 documents progress and arrange for eventual transition between health homes as necessary, or from health homes to other levels of service following changes in eligibility.


  • Document all case activity, including outreach, consent development and assessment, plan development, client progress and transition arrangements.

  • Responsible for a caseload of 12 children.

  • Responsible for actively pursuing referrals for the program.

  • Administer CANS-NY, updating periodically.

  • Develop a comprehensive, family-driven youth-guided Plan of Health Care.

  • Inventory and coordinate existing services relevant to the Plan of Care, identifying and securing additional services as appropriate.

  • Convene and conduct quarterly meetings to review progress, update POCs, and confirm continuing client eligibility.

  • Provide education to family and child concerning the nature and desired effect of services, along with information concerning conditions being treated.

  • Assist families and children in the acquisition and maintenance of public benefits e.g., financial, educational, social, and community services.

  • Provide Health Home services for children with high acuity needs, including at least two services per month, with at least one of those conducted face to face.

  • Assure responsible transition of client service into and out of Health Home care, between child and adult health homes, and between inpatient and community care as appropriate.

  • Participate in mandatory and optional training.

  • Participate in supervision.


  • Bachelor's Degree with three years relevant experience or Master's Degree with two year's relevant experience in serving children and families in child welfare, developmental disabilities, behavioral health, primary health care, or social services.

  • Experience coordinating and participating in team settings

  • Solid writing and verbal communication

  • Work effectively and knowledgeably across a broad spectrum of cultural, ethnic, and racial communities

  • Ability to work in an effective and focused manner when self-directed and beyond immediate oversight

  • Ability to deliver family-driven, youth-guided services

  • Requires computer proficiency including word processing skills and the ability to provide culturally competent practice

  • Must have valid driver’s license that meets The Salvation Army insurance requirements

  • Must have access to a vehicle to provide home visits and outreach services

  • Provide assistance and /or intervention with children

  • Perform all duties associated with job responsibilities

The Salvation Army is an equal opportunity employer. All qualified applicants will receive consideration without regard to disability status, veteran status, or any other protected characteristic.