YRC Freight Sales Support Specialist (Urbandale,IA) in Urbandale, Iowa

Opportunity Details:


Provide administrative support for the Customer Care Center so that sales professionals can spend majority of their time planning and participating in sales calls.


  1. Perform routine clerical assignments in accordance with established procedures and under direction of CCM and outside sales professionals.

  2. Operate office equipment (PC, copy/fax, phone, etc) in order to conduct assigned duties.

  3. Complete correspondence, prepare bids/presentations, initiate pricing files, and perform rate comparisons to enable sales professionals to spend majority of time planning and participating in sales calls.

  4. Plan customer events and entertainments to support sales.

  5. Update customer information in corporate database and SFE.

  6. Perform customer research to advance the sales process.

  7. Run business objects reports, complete/process expense reports and maintain records for Customer Care Center at direction of Customer Care Manager.

  8. Interact with customers over the phone and direct to appropriate resource (CSR, Sales, CCM) to insure customer requirements are met.



  1. Administrative skills required

  2. PC skills required (Windows, MS Office, Mainframe)

  3. Attention to detail and organizational skills required

  4. Service orientation - ability to interact with internal and external customers.

YRC Worldwide is an Equal Opportunity Employer

Requisition Number 2016-24273

Location US - IA - Urbandale

Posted Date 10/18/2016

Category Administrative/Clerical