Stericycle Customer Care Coordinator II in TX, United States
Customer Care Coordinator II
Job ID #: 19494
Customer Service & Support
1 - 2 Years
We are currently seeking a Customer Care Coordinator II in our Irving, TX site to perform the duties as outlined below: • Provide exceptional customer service at all times to customers • Strengthen clients’ brands by responding to customer inquiries, processing requests, resolving complaints, and always striving to surpass expectations • Update customer database systems with owner record changes, diary note entries, and workflow case to completion • Escalate customer or dealer issues to manager as appropriate • Ensure quality of service on all phone calls • Ability to multi-task with phone and computer • Adhere to company policies and responsibly manage time & attendance • Assist with other duties as assigned
• College degree preferred or some college course work completed • 2+ years of experience in a customer service or related role • Solid verbal communication skills with a professional telephone etiquette • Basic math, reading, writing, organizational skills, and problem solving capabilities • Type 40+ WPM, meet required data entry and customer service experience assessments • Meet background verification requirements
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.