Akamai Technologies, Inc. Solutions Engineer II.. in Sweden_City, Sweden
If you've ever shopped online, downloaded music, watched a web video or connected to work remotely, you've probably used Akamai's cloud platform. Akamai helps businesses connect the hyperconnected, empowering them to transform and reinvent their business online. We remove the complexities of technology, so you can focus on driving your business faster forward. Enabling you to embrace trends like mobile and cloud, while overcoming the challenges presented by security threats and the need to reach users globally. Customers trust our cloud platform to securely deliver high-performing user experiences to any device, anywhere. Reaching globally and delivers locally, The Akamai Intelligent Platform™, provides customers with unmatched reliability, security, and visibility into their online businesses.
About the Job
Solutions Engineers are experienced sales engineering professionals, adept at defining solutions that meet the business and technical requirements of existing and prospective Akamai customers. A Solution Engineer is self-directed, capable of leading technical sales activities, managing the customer technical relationship, and assuming subject matter expert responsibilities within Akamai. As the technical member of the field sales team, our Solutions Engineers possess the highest levels of both business and technical acumen – understanding customer business drivers, matching those to Akamai’s technology and clearly articulating complex solutions to existing and prospective customers.
About the Team
The Senior Solution Engineer will focus on technical presales and support activities for customers in Online Video, Publishing, Gaming, and Social Media
The Media team is an experienced group of industry experts and internet technologists working with the top online consumer brands. Having joined Akamai from a range of backgrounds across the industry, they engage with our customers to consult on industry best practices, design and build quality solutions, and always maintain the highest quality customer service.
The Media Division is responsible for the creation and sale of Akamai services related to the large-scale distribution of video, music, and software that are sold to major media companies. The Media Division includes the core functions of engineering, product development, product management, sales, channels and product marketing. This team supports customers with their over-the-top (OTT) video, live events, and streaming video optimization requirements through the operation of a global, highly-scalable platform for content ingestion and transformation, storage, and high quality media delivery.
Drive revenues by managing the pre-sales technical process and evangelizing Akamai's technology to existing and prospective customers, and to drive new product and service offerings in both Customer adoption and Akamai Development.
Partner with direct sales and Executive Sponsors to educate existing and prospective customers about the superiority of Akamai's services - this includes conference calls, site visits, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues.
Engage and oversee in the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined, while meeting Akamai quality control standards.
Support and educate Sales, Marketing and other internal departments to ensure that customers get appropriate updates, upgrades and event-oriented solutions.
Show high standards of leadership - actively developing and mentoring less senior staff within Solutions Engineering, Sales and the larger Service & Support organization.
Work closely with Product Management and associated teams to develop future product direction and strategy - providing valuable input from the field.
Up to 25% travel required to support presales activities at customer locations when necessary.
Drive excellent Customer Satisfaction by understanding and delivering against Customer expectations
Bachelor's Degree in Computer Science, Computer Engineering or Management Information System or relevant field.
8+ years of overall experience in IT industry or 6+ years of experience plus a Master’s Degree
8+ years of experience in technical pre-sales/sales engineering, consulting, and/or other customer facing role consulting on, delivering technical products or services.
8+years of experience in Internet technologies, standards and protocols, including TCP/IP, DNS, HTTP/HTTPS, Web architecture and design, Video Streaming technologies and Security (WAF, DDoS protection)
Demonstrated problem solving skills, drive for results, interpersonal savvy, and customer focus.
Technical programming background, Web Services experience is a plus.
Experience with hosting or developing Internet delivered applications, managed security services, enterprise and data center networks, caching proxies, and load balancing.
Strong written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences.
About Akamai Technologies
Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet business ready—fast, reliable, and secure—for its customers. The company's advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere. Headquartered in Cambridge, MA, Akamai has offices around the world and operates the most pervasive, highly distributed CDN—with more than 200,000 servers in 110 or more countries—delivering up to 30% of all Web traffic. Learn more at www.akamai.com/careers .
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at www.akamai.com/diversity .
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. If you'd like more information about EEO rights under United States law, please click here at https://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf .