National Park Service Dispatcher (Public Safety) in Springdale, Utah

National Park Service
1 vacancy in the following location:
  • Springdale, UT
Work Schedule is Full Time - Temporary NTE 1-2 years

Opened Thursday 10/13/2016 (6 day(s) ago)

** Closes Thursday 10/20/2016 (1 day(s) away)

Job Overview

Experience your America and build a fulfilling career by joining the National Park Service, as we prepare for a second century of Stewardship and Engagement. Become a part of our mission to connect with our past and create important connections to the future by building a rich and lasting legacy for the next generation of park visitors, supporters and advocates. For more information about the National Park Service, click NPS web site.

WHO MAY BE CONSIDERED: Open to all qualified U.S. citizens. You do not have to be a current or former government employee to be considered for this position.

This appointment is a 1 year, not to exceed 2 year appointment. It may be terminated sooner depending on management needs.

We expect to hire one position in mid to late November, 2016.

Government housing is available.

AREA INFORMATION: Zion National Park is located in southwestern Utah. The climate is generally HOT with daytime temperatures averaging 100 in the summer and 55 in the winter. Nighttime lows range from 70 in the summer to 30 in the winter. Minimal shopping is available in Springdale, Utah located (2) miles from Park Headquarters. Full range of shopping, medical, dental, religious and recreational facilities are available in Hurricane (25 miles), St. George, (45 miles) and in Cedar City, Utah (63 miles). Elementary school (grades K-6) is available in Springdale with bus service provided. Junior high and high school is available in Hurricane with bus service provided. Dixie State University is located in St. George and Southern Utah University is located in Cedar City.


This position is located in the Communications Center, Division of Visitor and Resource Protection in Zion National Park. The incumbent serves as a public safety dispatcher for the park's land and mobile radio and computer systems with a large volume of operational activity. The incumbent provides primary telecommunications and logistical support for day-to day and emergency operation, requests for medical assistance, law enforcement information gathering and dissemination, structural and wildland fire response, and maintenance operations.

PHYSICAL DEMANDS: Work involves sitting, walking and/or standing for long periods of time. Mental agility, concentration and ability to function under stress for long periods of time are necessary. Incumbent works in a demanding atmosphere where communications excellence is critical to coping with emergency situations. The incumbent is frequently under severe mental and physical stress while being required to remain alert and maintain accuracy in all phases of the operation. It is common for communication center personnel to deal with multiple incidents simultaneously. The work requires extended use of good voice control in a modulated well-understood manner. Work is shift work and requires incumbent to adapt to different hours of employment, including weekends and night and early morning shifts. Unscheduled overtime and call-outs are common.

WORK ENVIRONMENT: Work is in an office setting, which for security reasons is restricted to authorized personnel, with infrequent duties outside the communications center. While dispatching, the employee is confined to the immediate area of the office, which is average size, and well-lighted. Employee may not leave the communications center unless relieved by another dispatcher. Work is occasionally performed outside the communications center and outdoors. By personal action and example, promotes the attainment of a drug-free work environment through information and education programs within the park.

Travel Required
  • Not Required
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • U.S. Citizenship Required
  • Appointment subject to background investigation and favorable adjudication.
  • Must pass a drug test.
  • Must be able to obtain and maintain an EMD certificate.

All qualifications must be met by the closing date of this announcement, Thursday, October 20, 2016. Qualifying experience may be obtained in the private or public sectors.

*QUALIFICATIONS*: To be eligible for this position, you must possess the qualifying specialized experience and/or education as described in the occupational/assessment questionnaire and as outlined below.

Specialized Experience at the GS-5 level: Applicant must have specialized experience of 1 year equivalent to the next lower grade level of the federal government (GS-4). Examples of qualifying specialized experience include dispatching information for public safety in a communications center, information desk or recreation area; using radio, telephone, and computer systems involving coordination of emergency response efforts; relaying emergency response information on a radio or telephone system in support of public service incidents; working as a switchboard operator or other job involving the answering of multi-line telephone systems at the same time; experience working in a job that required extensive monitoring/communicating on a multi-channel radio system.


Education: Four years of successfully completed education above the high school level in any field of study for which high school graduation or the equivalent was a prerequisite. (This education must have been obtained in an accredited business, secretarial, or technical school, junior college, college, or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours in a college or university, or at least 20 hours of classroom instruction per week for 36 weeks in a business, secretarial, or technical school).

PLEASE NOTE: You must include a copy of your college transcripts when qualifying based on education. Failure to include this documentation will make you ineligible for this position.


Combination of Specialized Experience and Education: For example, 6 months of specialized experience (50% of the specialized experience) and three years of education above high school (50% of the education) would qualify an applicant for this position. Only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study beyond the second year is equivalent to 6 months of specialized experience.

EDUCATION: To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking or other equivalent documentation. Applicants can verify accreditation HERE

Transcripts do not need to be official but if you are selected for this position and you used your education to qualify then you will need to provide official transcripts before you enter on duty.

You can receive credit for education received outside the United States if you provide evidence that it is comparable to an accredited education institution in the United States when you apply. For further information click HERE.

Requirements.1.National Park Service (NPS) uniformed position. Employee will be required to wear a uniform and comply with NPS uniform standards. A uniform allowance will be provided to defray the cost of the uniform. 2. This is a drug testing designated position.

  1. As a condition of employment, this position will be expected to obtain and maintain an Emergency Medical Dispatching certificate (EMD), i.e., within 6 weeks after being hired. This is not to be confused with an EMT.
Security Clearance

Not Applicable

Additional Information
What To Expect Next

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted.


Most Federal employees earn both annual and sick leave. For additional information visit:* Leave*

Employees on temporary appointments may be eligible for health benefits through the Federal Employees Health Benefits program and, if eligible, will receive the same government contribution as full-time permanent employees. To be eligible for consideration, temporary employees working full-time or part-time must be on appointments expected to last at least 90 days, or be on an intermittent work schedule and expected to work 130 hours per month for at least 90 days. Employees electing to participate in the FEHB will be responsible for the employee share of the premium while on the official agency roles, which is deducted from bi-weekly earnings. After separating from federal employment, employees will be offered to continue participation in FEHB under the Temporary Continuation of Coverage (TCC) option. Employees electing to continue coverage under the TCC provision will be responsible for the full premium amount plus a 2% administration fee.

Other Information

1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. 2. NOTE: Applicants must submit their application packages electronically or by fax. Applications/resumes and supporting documentation sent by mail (including email) WILL NOT BE ACCEPTED.

Salary Range: $15.49 to $15.49 / Per Hour

Series & Grade: GS-2151-05/05

Supervisory Status: No

Who May Apply: United States Citizens

Control Number: 453075800

Job Announcement Number: IMDZ-17-006