Asurion Supply Chain Supervisor - Reverse Logistics (2nd shift) in Smyrna, Tennessee
Summary: The Technology Logistics Center (TLC) Supervisor is responsible for organizing and directing the daily activities of the TLC Operation. The main responsibility of a TLC Supervisor is to manage, develop and guide operational employees to ensure their ability to provide outstanding results and execute tasks effectively. Supervisors will also be accountable for ensuring employees are meeting quality standards as they relate to the operational work standards and calculating performance metrics.
*Primary Responsibilities: *
Evaluate Staffing Levels to ensure that safety, quality and production plans are met.
Ensure training is complete for new and existing employees to process updates and changes
Review and Evaluate teams daily to ensure processes and accountability measures are in place
Conduct monthly 1x1 discussions/performance reviews with employees to ensure they understand current and future targets
Collaborate with your team and peers on continuous improvement activities and efforts across the department and ensure that continuous improvement is being conducted.
Exposure/Experience with Lean Concepts (PDCA, Kaizen, Point Kaizen, MDI and Root Cause Analysis)
Review Operational Work Instructions to make sure that your department is compliant
Lead team meetings to provide information about daily targets, process and procedure updates, company news and any additional information that is pertinent for employees to complete their job
Meet or Exceed inventory accuracy metrics for your department
Promote and Adhere to Asurion Core Values daily for self and team
Promote and Adhere to the Employee Handbook daily for self and team
Compile reports regarding your departments activities to ensure that your daily plan matches what is needed
Ensure daily targets to internal and external customers are met daily
Ensure request from Global/Local HR request are completed on time (compliance courses, workday and etc).
Ensure Payroll systems are accurate and updated daily
Ensure internal departmental databases are updated daily
Perform other duties/projects as assigned by area managers
Any other duties assigned by Leadership based on business needs/customer risk
4 year degree or equivalent leadership experience
Experience with Warehouse Management Systems
Demonstrate the ability to understand and apply problem solving techniques in day to day activities
High energy level, detail oriented, exhibit a sense of urgency and initiative to perform in a fast paced environment.
Strong communication and presentation skills
Must be able to work with a well diverse teams
Computer skills in Microsoft Office Suite
Must be able to multi-task within a fast paced environment
Respect core values of Asurion and comply with the Company's policies and procedures.
Job: *Supply Chain/Logistics
Organization: *Supply Chain
Title: Supply Chain Supervisor - Reverse Logistics (2nd shift)
Location: TN-Smyrna - TLC
Requisition ID: SUP00800