Blackstone Consulting Security Officer I in Silver Spring, Maryland
SOC Operator/ Command Center
4 overnight positions
Location: Silver Spring, MD
Founded in 1991 by company president Joe Blackstone, Blackstone Consulting, Inc. (BCI) is an international service provider supporting nearly 6,000 employees
JOB SUMMARY: Assist with the functions of physical and personal security and safety measures of members, patients, staff, and visitors. Assist with the protection of staff and property from theft or damage, or persons from hazards or interference, including the potential for violence in the workplace. Primary functions include the Security Operation Center Dispatcher/Operator is directly responsible for answering telephones, acknowledging alarm signals, monitoring video recording devices as assigned throughout the assigned Service Area, and providing the information to the Security SOC Administrator, supervisor and officers accurately. The SOC Dispatcher/Operator is also responsible for documenting incidents (including names, actions and times) on the Daily Activity Report. The SOC Dispatcher/Operator responds to security needs of Kaiser Permanente, its agents or contractors and BCI personnel.
Primarily performs non-exempt duties in a service capacity; may be assigned a service grade or rank in a chain of command in conformance with contract requirements or to facilitate the delivery of service according to business necessity.
The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
Proper handling of routine and emergency calls and incidents detrimental to the security and safety of the facility, patients, staff and employees.
Controls access to client facility through the admittance process; assists visitors with a legitimate need to gain entry to the facility; screens members, visitors and client employees in a proficient manner in order to expedite their admittance to the facility, as needed and when prescribed.
Provides an atmosphere in which all client employees and visitors know that the client responds to and cares about their needs; provides a courteous, respectful and pleasant interaction with each client employee and visitor as perceived from their point of view; presents a good image of the client and its security department. Maintains and displays good public relations skills when interacting with patients, visitors, and staff.
Communicates in a manner that is open, honest and responsive in all situations; to the extent authorized, provides information regarding the facility and surrounding area as requested by visitors.
Monitors entrances and exits; prevents unapproved or unlawful entry; controls entrance, the movement of people and vehicles, and parking; operates a gate and examines vehicle contents; monitors remote entrances using closed circuit television; operates remote access devices; in a calm manner directs persons who cause a disturbance to leave the property.
Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations; sets up barriers and signage, and provides direction or information to others.
Prepares logs or reports as required for post; writes or types reports or enters information in a computer using standard grammar; inspects security control logs and takes action as required.
Observes and reports incidents or suspicious activity to client representatives, company management, life/safety personnel or public safety authorities as appropriate for the circumstances and/or as required by the post.
Responds to incidents of disaster, healthcare facility emergency codes, fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous material event, inclement weather, and other incidents or conditions following procedures established for post, by the company, or through training or certification.
As needed, accurately logs and maintains the Lost and Found department log while adhering to the stated restrictions as they appear in the departmental manual. Assures that all property removal is conducted within appropriate policy requirements and in accord with client standards; identifies client products or materials among items carried by client employees or visitors.
Age-Related Competency: Has demonstrated knowledge of and competence in age-related patient care, as defined and documented in the facility standards.
Workplace Safety: Is aware of and works within healthcare facility and departmental safety guidelines, including reporting potential hazards and hazardous behavior. Uses appropriate body mechanics and lifting devices, as needed, for all work assignments.
Carries out specific tasks and duties of a similar nature and scope as required for the assigned post.
The Security Dispatcher serves and is directly responsible for the monitoring of the alarm systems, the cameras, and the radio systems for security throughout the assigned Service Area.
The Security Dispatcher is hired to make decisions: rapidly, accurately, and often times with very little information to go on.
The Security Dispatcher is also the liaison between security and all other departments as well as patients and visitors.
The Security Dispatcher is also responsible for making the appropriate internal and external notifications during facility emergencies or unusual events, as well as keeping the Security Shift Lead or Supervisors at all locations advised of unusual occurrences that might affect his or her shift.
The Security Dispatcher will also be responsible for accurately processing, logging and reporting events on his or her shift, coordinating incident and service request responses, and performing routine equipment maintenance as directed by the Lead or Supervisor.
The Security Dispatcher is assigned logistical support projects and other duties within the SOC as needed.
Direct responsibility for back-up, Security and Documentation of critical database(s)
Direct responsibility for ensuring all Staff members are in compliance
Direct responsibility for ensuring all System Testing Programs are in compliance
Firs Point of Contact for other Staff members: technical and logistical support
Direct responsibility for accumulation of Statistical Reporting data as assigned
Direct responsibility for ensuring Inventory and Repair Status records are in compliance
Other duties as assigned
Investigates incidents of unusual circumstances reported by Kaiser Permanente personnel, visitors, physicians or patients and reports an incident, verbally or through general incident form, by the end of each shift.
Writes incident reports and documents investigative steps and results.
Responds to emergency calls for assistance to control disorderly conduct or combative patients.
Patrols buildings and grounds; and inspects doors, windows, and locks to determine level of security.
Patrols parking areas to detect any irregularities.
Inspects outgoing parcels as necessary to prevent theft of Kaiser Permanente property.
Reports all safety and fire hazards observed on routine patrols and inspections.
Assists and gives courteous responses to any inquiries made by patients, visitors, or personnel.
Enforces all Kaiser Permanente & BCI policies and procedures as assigned by Administration and BCI Management.
Performs all other responsibilities as directed.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
The incumbent must be able to perform each essential function satisfactorily. The requirements below are representative of necessary knowledge, skill, and ability. Computer operational knowledge is required.
LICENSURE OR CERTIFICATION
Must have valid Government issued Driver s License or valid state ID card, Bureau of Security and Investigative Services Certification or Guard Card and Require International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification Training within 9 months of assigned lesson plan.
Ability to read and interpret documents such as police reports, local and state law, instructions and procedure manuals. Ability to write accurate, clear and concise crime, incident and investigative reports. Ability to communicate effectively with patients, medical staff, employees, peers and visitors.
High School Diploma or G.E.D.; related experience preferred.
Competencies (as demonstrated through experience, training, and/or testing):
Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Knowledge of or ability to learn security operations and procedures.
Pass each healthcare competency exam and/or skills lab including a managing or defusing assaultive behavior training program or similar course as described by the client
Ability to carry out instructions furnished in written, oral, or diagrammatic form.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to changes in the external environment and organization.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Ability to provide high quality customer service.
Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
Ability to Multi-task is very pragmatic function of this position