Ally Financial Financial Services Specialist - Impounds in Shoreview, Minnesota


Aug 29, 2016


Position Description

Are you able to effectively manage high volumes of accounts while multitasking in a multi-system environment? Are you looking for a fast-paced position in financial services in which you'll be directly responsible for securing millions of dollars of collateral?

As an Impounds and Confiscations Specialist, you will ensure that Ally's collateral is recovered in the most cost-effective and efficient means possible. You'll need to rely on your strong negotiation skills and time management is of the utmost importance. You'll work closely with vendors, impound lots, and law enforcement to ensure optimal results are achieved through compliance with all laws and company policies, all while demonstrating the highest degrees of honesty and integrity.

Job Responsibilities

  • Respond to customer inquiries
  • Work closely with vendors and third parties in possession of Ally's collateral
  • Handle accounts with speed and accuracy while maintaining professionalism
  • Complete phone calls to meet required performance standards
  • Meet metrics and strive to exceed those metrics
  • Stay informed of changes in policy and procedures
  • Must maintain strict confidentiality
  • Willing to work flexible schedules, weekends, and overtime as necessary to meet business needs
  • Escalate complex issues to appropriate leadership


  • HS diploma or equivalent required.
  • Prior experience in financial services or similar industry preferred. Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience.
  • Excellent listening, oral - written communication skills
  • Attention to detail
  • Professional phone etiquette
  • Persuasive negotiation skills
  • Microsoft Windows and Internet-based applications experience required
  • Basic typing/data entry skills
  • Strong customer service skills
  • Performance Measurements may include:
  • Meet required metric standards monthly
  • Daily Scorecard

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function Description

Ally Servicing is part of Ally's Dealer Financial Services business and is a leading auto finance customer service organization with a portfolio of 4 million accounts. Ally is a full spectrum auto servicing organization including value streams from customer care to remarketing, and many support areas. It is a fast-paced, challenging and collaborative working environment. Our employees are focused on consistently delivering a superior customer experience.

Total Rewards

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:

  • Industry-leading 401K retirement savings plan with matching and company contributions
  • Wellness program encouraging healthy living with financial rewards
  • Flexible health insurance options including dental and vision
  • Pre-tax Health Savings Account with generous employer contributions
  • Pre-tax commuter benefits
  • Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.