Jack Henry and Associates Fraud Prevention Representative in Seattle, Washington

Job Description

The Fraud Prevention Rep monitors and analyzes customer account transactions to detect suspicious activity and protect customer accounts and assets.

The work environment is an inbound and outbound call center that operates 24 hours/7 days a week.Must be able to work rotating holidays. The available shifts are:

  • 12:30pm-9:00pm Tue/Wed off


  • Minimum of one year of customer service experience.

  • Strong knowledge in MS Word, Excel, Outlook, and Internet Explorer.


  • Call center experience.

  • Financial Institution experience.

  • Strong communication and customer relation skills.

  • Strong written and verbal communication skills.

  • Ability to multi-task.

  • Ability to be calm and courteous when handling difficult calls and requests.

  • Able to type accurately and efficiently at a speed of at least 40 WPM.

  • Proficient data entry skills.


  • Examines accounts for fraudulent/erroneous information, evaluating potential loss situations.

  • Scores and identifies transactions for potential fraud.

  • Identifies and assesses risks and threats to assets.

  • Contacts customers when potential fraud or risk has been identified to verify account activity.

  • Takes corrective action in the event of fraudulent activity.

Jack Henry & Associates offers a comprehensive benefit package and a work environment that stresses a work-life balance.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.