TurnKey Vacation Rentals Field Operations Manager in Seattle, Washington
TurnKey Vacation Rentals is looking for a technology focused, entrepreneurial-minded Field Operations Manager, to join our team in Seattle, WA.
The Field Operations Manager is responsible for all field operations aspects of property readiness in the Seattle market.
Tasks include managing a team of field operations specialists, tracking and reporting filed operations goals and metrics and process development. An ideal candidate will be a self-motivated manager that is capable of managing a high volume of vacation rentals within the Seattle area.
· Create and oversee the identification of field operational solutions that will improve productivity.
· Oversees the implementation of best practices in the field that are likely to increase property and housekeeping ratings.
· Establish, communicate, and evaluate progress towards field operations goals and benchmarks.
· Perform daily route optimization and set team shifts for hundreds of job tickets per day.
· Perform daily quality control reviews on specialist team.
· Review monthly booking forecasts to ensure vendor pool is large enough to handle upcoming volume.
· Resolve all daily exceptions.
· Responsible for dispatching of service technicians and our filed staff.
· Responsible for timely updates and communications to our customers and staff.
· College degree and 5+ years of field operations experience is preferred.
· Ability to define business process and recommend improvements to solve operational issues.
· Comfort with fast-paced communications, delivery, and issue resolution.
· Superior analytical and forward-thinking skills.
· Competency in Microsoft Excel, Word, PowerPoint.
· Excellent verbal and written communication skills.
· Exceptional customer service and interpersonal skills.
WHAT WE OFFER
· Opportunity to join a company re-inventing the vacation rental service industry.
· Working with a world-class team to develop industry leading process and solutions.
· Competitive pay, stock options, and health insurance.
· Time off when you need it – flexible PTO plan.
ABOUT TURNKEY VACATION RENTALS
TurnKey Vacation Rentals is a local vacation rental manager with headquarters in Austin, Texas, that provides a technology platform, accounting and service support. We were started by former HomeAway, Expedia, and Hotwire executives, with funding from major players in the online travel industry. We manage over 1,200 properties in markets such as Austin, Nashville, Port Aransas, Palm Springs, San Diego, Santa Barbara, South Lake Tahoe and Park City.
Our goal is to reinvent the vacation rental management space bringing better returns to owners and higher service to guests.