Quest Diagnostics Analyst, Conn Ops II - Schaumburg, IL in Schaumburg, Illinois

The Journey Begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek an Analyst, Conn Ops II - Schaumburg, IL.

Schedule: Monday - Friday, 8am - 5pm, Day Shift

Salary dependent upon experience

REQ # 3768747



  • Coordinates interaction between Sales, Client, Vendors and Quest Diagnostics Client Systems Team. Service requests may involve installation, training, upgrade, relocation or removal of the connectivity products.

  • Leads the timely installation and service of Quest Diagnostics connectivity products in Client offices.

  • Managing the timely installation, training, upgrade, relocation or removal of the products Coordination and implementation of: o Phone, DSL Cable-modem communications and Cabling

  • Preparation and performance of ASCII downloads

  • Ensuring patient historical results are available to client where possible

  • Working with Dispatchers and others to schedule installation events.

  • Single Point of Contact with Client and Sales for status of installation and service

  • Follow up with clients to ensure satisfaction with installation and training.

  • Communication with Client, Sales Representatives, Vendors, Hardware Preparation Team, Installers, Bridge team members and Help Desk Analysts

  • Conduct a phone survey with the client to identify best Care 360 product for the Client Ensuring accurate and complete paperwork for Installers

  • Performing post-installation survey to ensure quality.

  • Effective verbal and written communications with technical and non-technical individuals Qualifications:


  • Strong commitment to customer satisfaction through teamwork.

  • Experience with Web based applications required

  • Experience with Care 360 application desired

  • Excellent written and verbal communication skills

  • Excellent interpersonal skills

  • Excellent administrative type time management, follow-up and organizational skills

  • Experience in troubleshooting technology related issues

  • A combination of Information Technology, Customer Service and Project Management skills, or equivalent training A+ certification desirable

  • Basic Networking knowledge required

  • Be available for travel to client sites, including overnight and outside business hours, as required In addition, the Sr. Level position requires: Experience in leading teams in successful projects.

  • In-Depth experience in troubleshooting, and problem management.

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. ]

How To Apply

Please Log In or Register to Upload a Resume and complete the online Application. Because of the large number of applicants to job openings, Quest Diagnostics will only contact candidates to be interviewed

Closing Statement

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]

Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.


Job Title: Analyst, Conn Ops II - Schaumburg, IL

Job ID: 3768747

Location: 506 E State Pkwy

Full/Part Time: Full-Time

Regular/Temporary: Regular

City: Schaumburg

State: IL