Lucile Packard Children's Hospital Stanford Clinic Assistant II - CPMC San Francisco Clinic Call Center ( 1.0FTE, Days) in SAN FRANCISCO, California
1.0FTE, 8-hour Day ShiftLocation: 3801 Sacramento Street, San Francisco, CAPlease note that this position will be in a Call Center setting
Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.
The Clinic Assistant II functions as a member of the clinic patient care team and is directed by the Clinic Manager or designee. Perform all clerical duties required to complete patient Check-in/Check-out, administer and coordinate the HMO referral and service authorization process, appointment making, and performs other clinic front desk activities. Resolve patient problems of limited scope and complexity.
Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.
Registers patients for clinic visit. Collects patient demographic and insurance data and enters into the system.
Schedules patient care appointment and edits and maintains patient physician appointments for new and returning patients, using the scheduling system. Links authorization and payment to appointment.
Informs patients of authorization and payment for new and returning patients.
Ensures services are authorized by payer source. Identifies services requiring authorization and appropriate process for the payer type.
Schedules ancillary services for patients and provides appropriate instructions.
Manages information utilizing appropriate manual or electronic systems.
Locates and prepares patient medical records for clinic appointments, phone messages, and other request.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: High school diploma or GED equivalent.
Experience:One year of progressively responsible and direct related work experience.
Knowledge, Skills, and Abilities:
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs.
Knowledge of medical terminology.
Knowledge of computer systems and software used in functional area.
Knowledge of basic computer skills: MS Office (Word, Excel, PowerPoint, and Outlook).
Ability to speak, read, write, and understand effectively at a level appropriate for the job.
Ability to field phone calls and answer questions.
Ability to mulit-task and to change priorities regularly.
Ability to adjust communications to fit the needs and level of understanding of the receiver.
Ability to exercise calmness in stressful situations.
Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.