Jack Henry and Associates Software Application Support Analyst in San Diego, California

Job Description

Symitar, a Jack Henry & Associates companyhas a current need for a Software Application Support Analystto work from ourSan Diego, CA location. This position must be worked from the San Diego office.

This positionprovides implementation assistance, application training, and problem resolution to our Credit Union clients.


  • 4 years of Credit Union or Banking industry experience within a branch manager or operations field.


  • Prior experience installing complex software products withinCredit Unions, Banks or other financial industry companies.

  • Associate or Bachelor's degree


  • Analyzes the credit union customer’s existing products/processes and consults with customer to map existing system to theproduct.

  • Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.

  • Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software.

  • Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote.

  • Communicates the customer’s needs/expectations with programmers, other team members, and team leader.

  • Maintains effective communication with customer throughout entire project/case.

  • Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.

  • Prepares training materials and documentation for customers and internal users.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.