Jack Henry and Associates Network Field Engineer in San Diego, California

Job Description

Symitar, a Jack Henry & Associates company has a current need within the Network Hardware Services department in San Diego, CA for a Network Field Engineer.

This position will performs in-house support and remote and on-site work for installations, repairs, upgrades, and maintenance to credit union clients.

This position must be worked from the San Diego, CA office.


  • 2years of experience in a Network Administration or Field Engineer role.

  • Expereince with LAN and WAN networks.

  • Must be able to travel 30-40% after initial six months of employment

  • Must be able to work on-call every six weeks.


  • Comptia Network + or A+ certifications

  • AIX administration experience

  • Credit Union or Banking Industry experience

  • IBM or NetApp SAN experience

  • VMware experience

  • VMware Certified Administrator – Data Center Virtualization

  • Bachelor's degree with an MIS emphasis


  • Install network operating system software and Episys core application software on new or existing server class hardware

  • Install peripherals and communication equipment required for implementations including tape drives, terminal servers and switches

  • Create print queues and configuration files on core servers

  • Training of clients on basic operations of hardware solution

  • Perform client migrations; transfer data from the current system environment to the new one.

  • Analyze networks using tools such as ping, traceroute, nslookup, and arp to determine potential issues and make suggestions for recommended changes.

  • Provide phone support to existing customers; adequate prioritization, documentation and management of case queue

  • Resolve more than 50% of cases with no assistance while following JHA jSource Standards.

  • Follow standard operating procedures for field projects. Prepare a "statement of work" for upcoming installations, migrations or other on-site work for clients. Deliver timely communication of status of work appropriate for management and client; correspond with customer and other divisions within the company to insure all customer concerns and issues are resolved within accepted timeframes.

  • Participate in “on-call” rotation as dictated by department management; answer client calls after regular business hours and work to resolution by leveraging personal knowledge or other NHS resources as needed.

  • Assist with special projects as requested by NHS Management.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.