MUFG Union Bank Fraud Analyst I, Specialist in San Diego, California
Join a financial group that’s as committed to your future as you are. At MUFG, we share a vision for our future, we share our successes, and we strive to bring out the best in each other in everything we do. Our 14,000 diverse colleagues are connected by a common ambition to create change for the better—from forging more dynamic career paths, to driving progress in our communities, to continuously reshaping the standards of global financial services. Positive impact starts here; see the change you can make as we strive to become the world’s most trusted financial group
Job Summary: Responsible for reviewing new and existing customer accounts for deposit and/ATM Debit card activity. Exam new accounts for fraudulent/erroneous information, and evaluate potential loss situations. Determine on action to be taken based on predefined procedures or escalating to management for review, which may include closing the accounts, resolving client questions from branch personnel or external customers. Assist management in achieving the Bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators.
65% Analyze account transactions to determine if fraudulent activity is present. Investigate and evaluate fraud by contacting account holders. Limit potential loss exposure by placing holds or card status to limit funds availability. Carryout efforts for prevention and recovery.
10%Understand, record, and update case detail reports for all alerts received. Prepare documentation for suspicious activity reports (SAR) in accordance with federal regulations and FIU policy and procedure.
10%Interpret case management system in order to assist with customer questions and resolve cases.
10%Talks to internal and external customers in an inbound/outbound call center. Respond to inquiries received from branch/department personnel, customers, and merchants.
5%Maintain working knowledge of all fraud related applications and products. Escalate fraud trends to supervisors.
Additional Information: Typically requires 2 years of direct experience in fraud detection. BA/BS preferred but not required. Require advanced training and understanding of prevention techniques i.e. hold decisions, new account screening, working with and reporting to Security and Investigations on check fraud-related issues, and internal tracking of check-related losses using the Bank fraud related applications and products. Domestic operations experience, working knowledge of the Bank's operating policies, procedures and compliance regulations. Excellent verbal and written communication skills, strong analytical, problem solving, and decision making skills. Proficient in Microsoft Office-Word, Excel, and Visio.
Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
The above statements are intended to describe the general nature and level of work being performed.; They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified
Job: *Risk & Compliance
Title: Fraud Analyst I, Specialist
Location: CALIFORNIA-San Diego
Requisition ID: 10010763-WD