California State University San Bernardino Senior Associate Director (Administrator II)/ Housing & Residential Education in San Bernardino, California


Employment Status: Full-time, "exempt' position.

Work Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m. Occasional evenings and weekends.

*Salary: *Salary commensurate with experience and qualifications.

First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning August 8, 2016. (Review Date Updated)

"Please attach a cover letter, resume (or curricula vitae) and diversity statement. The diversity statement may include your interpretation of diversity, inclusion, gender equity and must include specific examples of how your educational/professional experiences, background/philosophy has prepared you for the role you are applying for at California State University, San Bernardino. (Maximum 250 words)"

About the Environment

California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. The "value added" by a CSUSB education ranks in the top 4 percent in the nation. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire, and it has the second highest African American and Hispanic enrollments of all public universities in California.

Cal State San Bernardino is listed among the best colleges and universities in the western United States, according to The Princeton Review, Forbes and U.S. News and World Report, in their respective annual rankings. It also is part of the President's Higher Education Community Service Honor Roll, With Distinction- the highest federal recognition a college or university can receive for its commitment to service-learning and civic engagement. In addition, it is a "Military Friendly School" according to G.I. Jobs. CSUSB's College of Business and Public Administration was named by European CEO Magazine as one of the four most innovative business schools in the U.S. and among the top 18 in the world. The Sierra Club named CSUSB one of "America's Coolest Schools.

About the Department

The Department of Housing and Residential Education (DHRE) at Cal State University San Bernardino promotes Each Student's Learning Experienceby creating safe, supportive learning environments for academic and personal success. The Cal State University San Bernardino Department of Housing and Residential Education (DHRE) is a dynamic, growing program built upon a student learning philosophy of valuing and respecting the diversity of each individual, supporting the total development of the student within an inclusive community through academic initiatives, student leadership, community standards, and supportive learning environments within campus living. New campus housing is being planned for the fall of 2018 and the department is restructuring current services to anticipate a growing on-campus first-year student population and a more intensive focus on the needs of sophomore students and living learning communities.

Typical Activities

General Description

Under the general direction of the Executive Director for Housing and Residential Education, the Senior Associate Director for Housing and Residential Education serves as a key staff member of the DHRE Leadership Team and provides overall leadership and vision for the development, delivery, and assessment for all aspects of housing operations for a 1,500 bed residential campus, including: housing assignments, emergency procedures and protocols, information technology, summer conferences, contracts, marketing (both web-and paper-based), and department leadership. This position includes supervision of several professional positions. The Senior Associate Director is a vital member of the Housing and Residential Life team and is expected to work with students, faculty, and campus units in their daily efforts and tasks toward the overall development of student learning and academic success. In the absence of the Executive Director, this position will represent the department and lead the management of the department.

Essential Duties

Marketing and Communications

  • Coordinate communications with students interested in on-campus housing.
  • Develop customer service standards to establish rapport with constituents and resolve customer concerns and questions. Develop methods for ongoing communication with parents and residential students.
  • Communicate via written correspondence, telephone, and personal contact with students, parents, faculty and staff regarding any DHRE Operations or Department matters. Oversee the creation and revision of all department publications and promotional information. Assure all print materials are adequately stocked and ready for timely distribution.
  • Provide oversight of all public relations and recruitment materials (printed and web based) to maintain high occupancy in the residence halls.
  • Maintain appropriate levels of engagement and communication with parents and students to provide clear understanding of the Student Affairs mission and student success and regular opportunities for students to provide feedback.
  • Communicate effectively within department on operations objectives and maintain master calendar of activities and operations as well as share to other departments on campus as appropriate. Housing Assignments and Summer Conferences

  • Schedule, plan and direct the operations of the assignments area, main office, summer conferences, summer school, including housing applications and room selection for first year, upper class, transfer, international and exchange students.

  • Develop and administer the coordination and implementation of housing procedures, including room changes, room selection, move-in and move-out periods.
  • Coordinate the assignments and procedures for Service and Comfort Animals.
  • Develop a comprehensive, strategic, and predictive model to maximize housing occupancy. Chair the Appeals Committee, which handles Housing Contract releases. Campus Partnerships/Collaboration

  • Develop and maintain partnerships with faculty and key campus leaders in Student Affairs and Academic Affairs to foster productive campus partnerships with departments, such as Facilities Services, University Police, Financial Aid, Human Resources, and Disability Services. Supervision and Staff Development

  • Lead, recruit, select, train, supervise and evaluate a team of staff. Administrative/Reporting

  • Maintain the departmental operations calendar.

  • Serve in departmental on-call rotation and manage crisis any situations, including issues such as mental health, physical health, safety and public safety, and facilities emergencies, in collaboration with appropriate campus partners, and ensure appropriate follow-up with all parties involved.
  • Complete regular reports to the Executive Director and Chancellor's Office and University for application counts and occupancy.
  • Ensure accurate and efficient collection of residence hall fees.
  • Approve early cancellation of license agreements.
  • Direct the administration of the off-campus housing listing service for commuting students that includes the available living options. Other Duties as Assigned

  • Assist with coordination, communication and implementation of department emergency response plans and actions.

  • Serve as a member of the DHRE Leadership on-call team, including responding to and coordinating potential campus emergencies/crises, conducting necessary follow-up with UPD, campus units, and/or parents and staff as needed.
  • Research and employ best practices for the utilization of information technology, customer service, housing assignments, and marketing and communications.
  • In conjunction with the Executive Director, establish the departmental operating budget and annual housing rates.
  • Participate on university committees, selection processes, and state, regional and national conferences/organizations. Minimum Qualifications

Education and Experience

Bachelor's degree (Master's degree preferred) in higher education, student affairs administration, college student personnel counseling or equivalent required. Minimum 5-7 years of related experience in housing/residential life, student and leadership development, housing operations, student activities and programming, or experiential learning.

Knowledge, Skills, and Abilities

Incumbent must have strong foundation in supervision, residential facilities management, student development theory, residential technology, budget development, crisis management, and working with multicultural populations. Knowledge of residence halls, residence hall operations, FERPA and Title IX. Familiarity with best practices for housing and residential education operations. Must demonstrate effective managerial, supervisory, communication and interpersonal skills. Must be flexible and be willing to assume new tasks and special projects. Ability to work effectively with a diverse student and staff community. Must be able to show sensitivity and flexibility in dealing with complex problems and situations. Ability to work autonomously and cooperatively within the department and campus community and pursue innovative ideas and solutions. Demonstrate strong critical thinking and oral and written communication skills. Must possess knowledge of student development theory, issues and trends, and leadership development. Supervisory experience with demonstrated ability to supervise and lead professional staff. Must demonstrate knowledge and experience with occupancy management and projections, marketing and hands on day-to-day operations of a housing unit. Must possess effective organizational, time management, diplomacy, and project management skills. Ability to exercise sound judgment and perform in a leadership capacity. Ability to establish and maintain collaborative relationships with students, faculty, staff, and parents and engage others through a participative process, while serving as key decision maker. Technology skills including proficiency in Microsoft Office (Word, Excel, PowerPoint).

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

Job Type: Full-Time

Job Number: 2016-00144

Department: Student Affairs

Closing: Continuous

Agency: California State University, San Bernardino

Address: 5500 University Parkway San Bernardino, California, 92407.

Phone: (909) 537-5138


Salary: Depends on Qualifications

Location: San Bernardino, CA