California State University San Bernardino Associate Director, Facilities/ Department of Housing and Residential Education in San Bernardino, California


Employment Status: Full-time, "exempt' position.

Work Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m. Occasional evenings and weekends.

First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning April 5, 2016.

"Please attach a cover letter, resume (or curricula vitae) and diversity statement. The diversity statement may include your interpretation of diversity, inclusion, gender equity and must include specific examples of how your educational/professional experiences, background/philosophy has prepared you for the role you are applying for at California State University, San Bernardino. (Maximum 250 words)"


California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually.

The "value added" by a CSUSB education ranks in the top 4 percent in the nation, according to the Collegiate Learning Assessment, a sequence of tests used by hundreds of colleges and universities nationwide that measure student learning in the freshman and then in the senior year. First-to-second year retention rates are third highest among all CSU campuses.

CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire, and it has the second highest African American and Hispanic enrollments of all public universities in California. Seventy percent of those who graduate are the first in their families to do so.

The university offers more than 70 traditional baccalaureate and master's degree programs, education credential and certificate programs, and a doctoral program. In recent years, CSUSB added its first doctorate (educational leadership), engineering program (computer science and engineering) and M.F.A. programs in creative writing and studio art/design. Every CSUSB academic program that is eligible has earned national accreditation. The university also is home to the California Professor of the Year (Stuart Sumida).

Cal State San Bernardino has seen records in enrollment, diversity of faculty and students, grant and contract funding, overhead funds, fundraising and international programs development. CSUSB ranks as the second-safest among all 33 public universities in California.

Cal State San Bernardino is listed among the best colleges and universities in the western United States, according to The Princeton Review, Forbes and U.S. News and World Report, in their respective annual rankings. It also is part of the President's Higher Education Community Service Honor Roll, With Distinction – the highest federal recognition a college or university can receive for its commitment to service-learning and civic engagement. In addition, it is a "Military Friendly School" according to G.I. Jobs. CSUSB's College of Business and Public Administration was named by European CEO Magazine as one of the four most innovative business schools in the U.S. and among the top 18 in the world. The Sierra Club named CSUSB one of "America's Coolest Schools."


The Department of Housing and Residential Education (DHRE) is responsible for delivering a comprehensive student housing experience, which includes operations in residence education, business operations, facilities management, conference services, and housing operations. The department houses approximately 1,450 students, has 30 full-time professional staff persons and is complemented by a student staff of approximately 80 students. New student housing is currently being developed for fall of 2018 for 416 students.

Typical Activities


Under the direction of the Executive Director of the Department of Housing and Residential Education, the Associate Director for Facilities serves as a member of the executive director's leadership team, sharing responsibilities for the day-to-day operation of all DHRE facilities and an overall housing operation with annual operations and capital budgets exceeding $9 million. In addition to the annual budgets, a $3,000,000 capital improvement reserve account exists for renovations and improvements to housing facilities. The Associate Director of Facilities has responsibilities for the day-to-day administration and management of the housing programs facilities management department which includes: four full-time maintenance staff (one maintenance mechanic and three facility service workers); 8 custodial staff, including two lead custodians and an evening shift; day-to-day work order systems; inventory control; damage assessment; training and development; establishes quality standards including policies and procedures; and conducts period reviews of programs and services offered to ensure continued high quality of service. The Associate Director will have strong input and recommendations on budgets and expenses allocated for facilities management as well as major capital improvements.


Summary. The incumbent coordinates all departmental maintenance, renovation and new construction including all general residence hall furnishings and equipment in the residence halls. Provides effective and efficient maintenance, grounds, and custodial services to Housing facilities by providing direction to the Assistant Director with regard to proper allocation of employees, equipment and resources. This position maintains appropriate vendor/supplier contact and product/service information, including costs, warranties, contracts and service agreements. The Associate Director works with the Business Manager to coordinate the contracting of external vendors who provide services to on and off-campus facilities and students including laundry, rental programs, etc. The incumbent works with the Office of Sustainability to ensure departmental and residence hall compliance with university environmental protocols as well as developing sustainable purchasing and construction practices.

Operations. Develop and maintain processes related to vandalism, damage assessment, training of resident assistants, room cleaning, and summer conference activities will be coordinated and policies and procedures established to enhance communication and effectiveness. Develop damage assessment policies for University Housing, the scope to include all damage assessment activities from check-in to check-out, work order procedures, room inventory, academic year vandalism to common areas, comprehensive damage cost sheet for publication and distribution to all residents, establish damage billing process in coordination with residence education and operations staff to ensure proper billing to affected residents. Serves as liaison and primary contact between the various units within DHRE and campus Facilities Services. Supervise and assign the day to day work order activity for maintenance and custodial staffs. Design and implement policies and procedures which will enhance the work order process from the users' (residents, staff, and facilities) point of view.

Supervision/Staff Development. Selects, trains, supervises, and evaluates full-time facilities staff as well as student staff necessary to carry out operations. This includes assisting with prioritization of work, setting and enforcing standards, leveraging technology to solve problems, working with the Executive Director of Housing and Residential Education and HR on training and employee development, conducting performance evaluations, etc. Supervises five full time maintenance staff including a Facilities Project Supervisor, three maintenance mechanics and one building maintenance worker; eight full time custodians, two full time lead custodians and one administrative support person. Responsible for the leadership and direction in the areas of hiring, training, evaluating, employee morale, progressive discipline, and termination of employees within the Facilities unit. Establishes position duties and responsibilities. Responsible for the ongoing training and development of the facilities staff and creating a highly cohesive, service oriented, well trained team. Responsible for developing programs and experiences designed to build morale, create a sense of team, develop short term and long term goals, design measures of productivity, evaluation, and assessment. Develop appropriate and timely improvement plans with staff, supervisors and managers.

Policies and Procedures. Responsible for the development and implementation of facility policies and procedures and for interpreting administrative policy for users of the facilities and the day to day of activities of the facilities and custodial staff. The associate director must maintain thorough knowledge of state and university policies and regulations as they relate to facilities management, labor practices, purchasing, and contract negotiations. Establishes quality standards and practices and conducts periodic reviews of programs and services offered to ensure continued high quality service and adherence to DHRE mission, vision and values. Work collaboratively with Residence Education and Operations to ensure effectiveness and usefulness of policies.

Financial.Ensures that State and University purchasing guidelines are strictly adhered to. Closely monitors expenditures to ensure that purchase agreements and orders do not exceed department budget. Provide monthly reports of expenditure activities to the Executive Director of HRE. Maintain appropriate controls and oversight of an operating budget and propose changes in the annual budgetary allocation as the needs and interests of the university and department warrant.

Strategic Planning/Campus Collaboration. Participate in strategic initiatives such as maintenance/grounds/custodial restructuring initiatives, improving training programs for custodial and maintenance staff members, development of processes for data collection and implement new program applications (i.e. maintenance management applications, inspection programs, etc.); internal continuous improvement teams. Develops strategies to encourage feedback from students about the effectiveness of services for students living on campus. Responsible for the development of healthy and supportive relationships between individuals and groups within Housing and Residence. Represent DHRE to improve departmental and campus wide processes in areas such as indoor air quality, sustainability, building access, energy management and emergency response. Responsible for developing positive customer (Housing Residents and staff) relationships by understanding their needs, concerns, priorities, etc.

Emergency Preparedness. Respond to and coordinate business and after-hours/weekend DRHE facility and property emergencies that occur as required. Work closely with established campus and non-campus partners to ensure that staff are properly trained, emergency supplies and kits are properly stocked and stored, emergency resources are up to date, as well as coordinating special events to heighten awareness of preparedness issues. Responds to facilities emergencies on campus such as floods, fires, earthquakes, any situation deemed to be immediate health and safety risks to students living on campus.

Other. Participates on departmental and University committees, and in regional, state and national organizations related to the administration and service delivery of facility services. The associate director must be able to function independently and professionally in the assigned areas (e.g., facilities management, programming, training, vendors, research, budget management, and evaluation). The associate director also is expected to recommend changes in overall policies and guidelines as appropriate. Performs other duties and management assignments as designated by the Director of Housing and Residential Education.

Minimum Qualifications


Bachelor's degree (Master's degree preferred) and a minimum of 6-7 years of experience in facilities management, facilities maintenance, and capital planning, including 2-3 years of supervisory/management experience in a university housing program or private apartment housing. Demonstrated expertise in the appropriate facility management, staff supervision, budget management, and training programs is necessary. Proven success in working with students, faculty, and staff, and reasonable experience and demonstrated capability in working with diverse student populations are also necessary. The position requires a facilities manager who can articulate a sound philosophy of management techniques who values teamwork, collaboration, and customer service.

This position requires a thorough knowledge and experience in building, health, and safety codes (specifically an in-depth knowledge of plumbing, electrical, HVAC, fire safety, and food service equipment); estimating and scheduling; state guidelines and procedures on procurement and funding processes; writing specifications; ability to prepare bid documents; ability to produce and read drawings; setting up and supervising a preventative maintenance program within a collective bargaining environment; excellent verbal and oral communication skills; the ability to work effectively in a multi-task environment; establish effective working relationships; effectively manage a budget; proficiency with Microsoft Office and AutoCAD; and the ability to interact professionally with fellow employees and customers. This position requires the physical ability to walk on uneven surfaces, climb ladders, and function at great heights. Must possess a valid CA driver's license. Experience working with student facilities in K-12 schools, community colleges, and/or universities. Must have a strong customer service orientation and trades certifications are desirable.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

Job Type: Full-Time

Job Number: 2016-00143

Department: Student Affairs

Closing: Continuous

Agency: California State University, San Bernardino

Address: 5500 University Parkway San Bernardino, California, 92407.

Phone: (909) 537-5138


Salary: Depends on Qualifications

Location: San Bernardino, CA