University of Texas at San Antonio One Stop Counselor I/II in San Antonio, Texas
Title of Position One Stop Counselor I/II
Requisition Number BES20160573P
Department Posting Name One Stop Enrollment Center
Location Main Campus
Recruitment Type External
Position Type This is a Classified, benefits eligible, position.
Grant Funded? No
Hours per week 40
If employee will be working a schedule other than Monday - Friday, 8:00am - 5:00pm, specify hours and days to be worked
Occasional evening and/or weekend.
If Temporary, Ending Date
Recruiting Rate $34,000/annualized
Beginning Salary Flexibility Yes
Pay Basis Salary
Required Education Bachelor's Degree
Do you want to allow additional experience to substitute for required education? No
Preferred Education Master's Degree
Field of Study
MS Office Experience Required
Will this position require driving a UT or personally owned vehicle? No
Other Computer and Software Skills Required
Experience and Other Skills Required
One-Stop Counselor I: One year of full-time equivalent experience in customer service or student advisory/counseling/service capacity, which may include financial aid, admissions, recruitment, registrar, advising, student activities, student life or other related student oriented program/office. Master’s Degree can substitute for no experience One-Stop Counselor II: Two years of full-time equivalent experience in student advisory/counseling/service capacity, which may include financial aid, admissions, recruitment, registrar, advising, student activities, student life or other related student oriented program/office. Master’s Degree can substitute for one year of experience
Do you want to allow additional education to substitute for required experience? Other-Per Job Description
Other Skills Preferred
Demonstrated organizational, written, and verbal communication skills; excellent interpersonal skills; organizational skills; ability to multi-task and work cooperatively with others.
Description of Job Duties
• Function: Provides service to students and their families via the One-Stop Enrollment Center, providing information on financial aid & scholarships undergraduate admissions and registrar.
• Scope: Responsible for understanding and interpreting the needs of students and providing quality student service for all enrollment services areas.
• Typical: 1. Responsible for providing excellent customer service and accurate information to prospective and current students and their families regarding undergraduate admissions policies, registration, financial aid & scholarships via multiple venues including counter, call center and email. 2. Makes presentations on and off campus (outreach/inreach) to groups as needed 3. Responsible for referring students to appropriate home offices or other offices on campus as needed. 4. Processes transcripts, financial aid & scholarship paperwork, registers/withdraws students, generates, maintains and distributes transcripts and letters of verification as well as other paperwork and/or processes within the enrollment services units. 5. Assists home offices with processing as needed 6. Maintains a high level of working knowledge of university information, organization, opportunities and policies 7. Maintains knowledge of current processes and procedures for all enrollment services units including federal, state and institutional rules and regulations.
• Periodic: 1. Participate in committees and/or conferences and meetings
Posting Open Date 10/18/2016
Posting Close Date at midnight on 10/28/2016
Open Until Filled No
Special Notes To Applicants
-The position will be classified as a I or II based on candidates qualifications and experience.
-UTSA is a tobacco-free campus.
-UTSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
-This is a security sensitive position. Employment is contingent upon a successful background check.