HCA, Hospital Corporation of America Customer Service Representative (Full Time) in San Antonio, Texas

Parallon pioneered the modern-day concept of healthcare shared services more than 12 years ago, perfecting revenue cycle management best practices and customizable technologies for the industry’s largest healthcare provider in 700 facilities and 1000 physician practices. Today, our team of more than 13,000 revenue cycle professionals applies unmatched expertise, scale and proven processes daily to improve financial performance and long-term sustainability at facilities nationwide.

GENERAL SUMMARY OF DUTIES- Works with customers to address inquiries and concerns related to the patient’s account.


• Talk with customers by phone or in person to obtain information needed to complete tasks

• Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns

• Reconcile accounts according to insurance contracts

• Review accounts for appeal requests and forward appropriately

• Review accounts for duplicate or charge errors, forwarding to audit if necessary

• Correct or add insurance information to bill account

• Encourage payment from patient through credit card, check or payment arrangement

• Answer all inquiries from customers promptly (generally the same day received) whether the inquiries are via telephone or mail

• Assist patient account inquiries by courteously supplying accurate and timely information, including bills

• Follow all guidelines and policies for PAS employees, both general policies and those specific to customer service activities

• Maintain a courteous and professional attitude with customers and coworkers

• Other duties as assigned


• High school diploma or GED required


• At least one year of customer service experience required

• Relevant education may substitute experience requirement

Parallon is an Equal Opportunity Employer (EOE),**Minority/Female/Veteran/Disabled, offering a great work environment, challenging career opportunities, and competitive compensation.

Lack of information can delay the application process, and therefore applicants should be thorough in completing the online application.

Title: Customer Service Representative (Full Time)

Location: Texas-San Antonio-Shared Services - San Antonio

Requisition ID: 08949-125704