The Hospitals of Providence Patient Scheduler Representative - St. Petersburg, FL - Bilingual, Spanish Required in Saint Petersburg, Florida
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 800 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communications, and value-based care solutions, we empower healthcare decision makers—hospitals, health systems, physicians, self-insured employers, and payers—to better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Conifer Health Solutions is currently hiring for a Scheduler Representative!
The individual in this position bears overall responsibility for fully integrating with the Patient Services Department in providing outpatient scheduling support and excellent customer service to the patient and hospital clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Perform accurate and timely scheduling of outpatient imaging tests for multiple hospital locations.
Provide callers with information related to their appointments (i.e., prep information for test, directions, cancelling/rescheduling of tests, etc.) and any other question the callers might ask.
Develop a thorough understanding of scheduling and imaging tests.
Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualified candidates must have excellent telephone and customer service skills with working knowledge of a medical terminology and basic insurance knowledge.
Clear, effective, and accurate verbal and written communication skills required.
Handling of all PHI (Protected Health Information) and Patient Identifiable Data with discretion and confidentiality required.
Proficient in the use of MS Office suite
Working knowledge of and basic skills with computers
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
- Two years of college and two years in a professional, customer service-driven environment may substitute for two years of college. Graduation from High School and five years relevant experience may substitute for two years of college.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work in sitting position, use computer and answer telephone.
Required to use fine motor skills (typing/data entry), and reach with hands and arms.
Must be able to lift up to 25 lbs
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Subject to varying and unpredictable situations, many interruptions, multiple calls and inquiries, and change.
May be required to work long hours and holidays.
Is required to rotate call and provide weekend coverage.
Job: Conifer Health Solutions
Organization: 632-Conifer Patient Communications - St.Petersburg, FL
Title: Patient Scheduler Representative - St. Petersburg, FL - Bilingual, Spanish Required
Location: FL-Saint Petersburg
Requisition ID: 1605051087