BJC Healthcare Lead Patient Access Representative in Saint Louis, Missouri

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Christian Hospital is a 485-bed acute-care medical center located on 28 acres in unincorporated north St. Louis County. Located 6 miles west of Christian Hospital is Northwest HealthCare, which offers the community 24-hour emergency care and a variety of outpatient services in a convenient setting to complement hospital services.

Christian Hospital is noted as a leader among hospitals in the St. Louis region as it provides the community with the absolute latest in medical technology and clinical advancements. In particular, Christian Hospital in highly regarded for its excellence in heart services and lifesaving cardiothoracic surgery, emergency medicine, neurosurgery, spine surgery, cancer treatment and radiation oncology, psychiatric services and substance abuse programs, radiology, urology and pulmonary care.

Christian Hospital, a non-profit organization and a founding member of BJC HealthCare, has more than 500 physicians on staff and a diverse workforce of more than 2,200 health-care professionals who are dedicated to providing the absolute best care with the latest technology and medical advances.

Registration at Northwest Healthcare of BJC provides services to all patients entering our facilities for any out patient testing or Emergency care, regardless of age or diagnosis regardless of ability to pay.

Join Us!

Role Purpose

To ensure prompt and efficient access to hospital care, by providing exceptional service to customers during the registration experience. Create a customer focused environment through effective communication with patients and guests. Accurately collect reimbursement information for clinical care and reimbursement. Ensure the department runs smoothly in the absence of the Supervisor / Manager.


  • Round various registration areas to observe registrars for mentoring opportunities. Run and review reports to determine accuracy and timeliness of registrations and then provide additional education where required. Train staff, where necessary, on how to collect point of service payments.

  • Adjust staffing as needed based on volume expectations. Serve as first line resource to staff for any questions or concerns.

  • Excels in hospital registration and multiple ancillary computer systems. Cross-trained in all aspects of registration and scheduling for multiple points of service areas. Registers, verifies insurance, checks insurance eligibility and scans and retrieves documents in the ActiveFax system.

  • Ensures updates regarding changes to operational procedures are communicated to the staff. Performs visual quality audits and reports results to leadership.

  • Able to provide consistent excellent customer service in a variety of situations. Mentor staff in most appropriate ways to handle various situations that may arise.

Minimum Requirements


  • High School Diploma or GED


  • 2-5 years

Supervisor Experience

  • No Experience

Preferred Requirements


  • Associate's Degree

Licenses & Certifications

  • CHAA

Benefits Statement

Note: not all benefits apply to all openings

  • Comprehensive medical, dental, life insurance, and disability plan options- Pension Plan/403(b) Plan- 401(k) plan with company match- Tuition Assistance- Health Care and Dependent Care Reimbursement Accounts-On-Site Fitness Center (depending on location)-Paid Time Off Program for vacation, holiday and sick time

Legal Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer

REQNUMBER: 1152598-1A