BJC Healthcare IS Mobility Analyst in Saint Louis, Missouri
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BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions.BJC serves patients and their families in urban, suburban and rural communities through its13 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
Formulates and defines voice system scope and objectives based on user needs. Provides voice infrastructure design (layouts and drawings). Provides subject matter expertise for functional areas of voice communications. Consults directly with business users, and provides second-tier support to end users to ensure reliable application system availability and performance
Under general supervision, responds to and supports all voice technical control hardware and software issues. Responsible for participating in voice infrastructure design and planning for assigned facility.
Partners with customers to understand business requirements that drive the analysis and design of quality voice solutions.
Conducts telephone moves, adds and changes including software programming.
Responds to and resolves customer trouble tickets.
Designs, codes, tests, implements, maintains, upgrades and supports voice software solutions that are delivered on time and within budget.
Interfaces with vendor support service groups to ensure proper escalation during outages or period of degraded system performance.
- High School Diploma or GED
- <2 years
- No Experience
- Information Systems (IS)Benefits Statement
Note: not all benefits apply to all openings
- Comprehensive medical, dental, life insurance, and disability plan options- Pension Plan/403(b) Plan- 401(k) plan with company match- Tuition Assistance- Health Care and Dependent Care Reimbursement Accounts-On-Site Fitness Center (depending on location)-Paid Time Off Program for vacation, holiday and sick time
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
Equal Opportunity Employer