BJC Healthcare DISPATCH OFFICER, COMMUNICATIONS, PRN (As Needed) in Saint Louis, Missouri

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Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

The security division of the Barnes-Jewish Hospital Department of Public Safety concentrates on the safety and security of patients, visitors, and staff within the hospital and on campus. The department provides field officers, Bike and mobile patrol, investigators, and a communication unit for monitoring alarm systems and dispatching officers to service and emergency calls. All officers are required to complete annual training that focuses on health care security.

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Role Purpose

As the first responders for the Department of Public Safety, the dispatcher must be customer focused at all times, in a sometimes stressful environment, maintaining professionalism as a high priority. The dispatcher, is responsible for managing request from callers and supporting public safety officers ensuring everyones safety. The communications officer must remain in control of all events utilizing, the radio, telephone, and cameras, and paging system until resolution.


  • Manages and responds to public safety radio system, telephone, paging, parking intercom, emergency alerts systems, fire alarms, security, and safety alarms.

  • Utilizes the computer aided dispatch system to interview callers gathering all of the relevant information regarding public safety related issues, process the information in the system and utilize the information to dispatch the public safety officers in a clear, concise, and professional manner.

  • Manages and comprehends thoroughly the emergency procedures which relates to matters requiring public safety intervention ensuring the activation of the proper group (Public Safety Officers and other emergency personnel as well as the public) responsible for responding to the event.

  • Ensures the medical center community is safe through familiarization of the Department of Public Safety operations in order to assist public safety officers and coordinate the assistance with other law enforcement and emergency service agencies as well as knowing the location and layout of streets, buildings, park, and other significant areas of the medical center campus as to maximize the accuracy and speed of dispatches.

  • Performs crisis intervention over the telephone.

Minimum Requirements


  • Associate's Degree


  • 2-5 years

Supervisor Experience

  • No Experience

Licenses & Certifications

  • Valid Driver's License

Benefits Statement

Note: not all benefits apply to all openings

  • Comprehensive medical, dental, life insurance, and disability plan options- Pension Plan/403(b) Plan- 401(k) plan with company match- Tuition Assistance- Health Care and Dependent Care Reimbursement Accounts-On-Site Fitness Center (depending on location)-Paid Time Off Program for vacation, holiday and sick time

Legal Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer

REQNUMBER: 1153661-1A