BJC Healthcare Contact Center Rep, Part-Time in Saint Louis, Missouri
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BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions.BJC serves patients and their families in urban, suburban and rural communities through its13 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
Expands BJC HealthCare's growth from hospitals located in the 500 mile catchment area, through direction of the BJC HealthCare corporate service line marketing initiatives. This includes the BJC Call Center, the WUSM Department of Pediatrics line, the SLCH Nurse Triage Answer Line, After Hours Service and Physician Exchange. Through telephone and internet vehicles, expands consumer and physician access to BJCs hospitals and corporate service lines. Includes 24/7 operation of multidisciplinary call centers that handle over 450,000 physician and consumer calls a year. Includes SLCH Children's Direct Physician Accessl Line/Transfer Center, which, in partnership with WUSM provides services including transfers, direct admits Transport Team dispatch, phone consults, referrals to/appointment for WUSM clinics, patient information, etc. generating incremental volume and margin to the system, enhanced communication with physicians and clients and high physician/patient satisfaction. Also delivers market research and customer relationship management activities.
Responsible for conducting inbound and outbound telemarketing for BJC and its hospitals
Processes inbound and outbound calls in a consumer focused, appropriate and timely manner.
Follows protocols for physician selection.
Maintains awareness of abandon call rate.
Contributes to the development and maintenance of a coordinated team.
- High School Diploma or GED
- 2-5 years
- No Experience
Note: not all benefits apply to all openings
- Comprehensive medical, dental, life insurance, and disability plan options- Pension Plan/403(b) Plan- 401(k) plan with company match- Tuition Assistance- Health Care and Dependent Care Reimbursement Accounts-On-Site Fitness Center (depending on location)-Paid Time Off Program for vacation, holiday and sick time
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
Equal Opportunity Employer