Serco Production Control Clerk - Rogers, AR (1st Shift Sat-Wed) - NC52161235 - External in Rogers, Arkansas

Production Control Clerk - Rogers, AR (1st Shift Sat-Wed) - NC52161235 - ExternalRogers, AR, US

Job Description The Production Control Clerk (PCC) monitors quality control and safety plans to ensure compliance with contract specifications and applicable regulations inspects all phases of a variety of services or operations for conformity to established quality and other operational standards by performing on-going work for compliance with contractual provisions. The roles and responsibilities of the PCC include, but are not limited to the following:

•Ensures all services listed on the performance requirement summary are performed in a satisfactory manner.

•Specifies areas to be inspected (scheduled and unscheduled) and how often inspections will be accomplished.

•Communicates deficiencies to proper person (s).

•Maintains Quality Control files.

•Documents results of all inspections.

•Compiles and records production data to compare records and reports on volume of production, quality control, and other aspects of production.

•Records production data from customer orders

•Writes production reports based on data compiled, tabulated and computed, following prescribed formats.

•Maintains files of documents used and prepared.

•Compiles detailed production sheets or work tickets for use by production workers

Candidates must be able to work during staggered first shift times. Possible shift times include:




Required Skills The PCC position requires a high school diploma or equivalent and a minimum of 2 years’ experience working in the field or related area.

This position is on a U.S. Government contract which will require candidates to pass a background investigation.


•Be skilled in using personal computer, phone, office equipment and Microsoft Office Suite (Excel, Word, PowerPoint and Outlook).

•Have administrative detail and organizational skills to achieve accuracy goals.

•Be able to use good judgment in dealing with internal and external customers.

•Have ability to communicate effectively both orally and in writing.

•Have knowledge of business terminology, methods, and procedures; of office procedures; and of spelling, punctuation, grammar, and arithmetic.

•Be able to prepare and maintain detailed records, files, and reports; to type accurately at a speed consistent with work requirements; and to transfer stock from one location to another.

•Be able to work independently, perform as a self-starter and meet critical deadlines.

•Be able to work effectively and professionally with agency personnel.

•Be able to maintain confidential and sensitive information.

•Have attention to detail, and be thorough.

We provide a safe and drug-free environment for our clients and employees.

Military Veterans and Spouses are encouraged to apply!

Employment Type Full time

Career Level Entry Level

Job ID 52161235

Company Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. Our focus on Bringing Service to Life is more than a tagline, it’s the way we get things done, the way we talk with each other, and the way we interact and respect each other. We succeed by encouraging and generating new ideas. We trust our people to deliver. We are passionate about building innovative and successful Serco businesses. Our most powerful tool in improving performance is to instill a stimulating culture where people feel they can personally make a difference. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

Functional Area Business Process Outsourcing

Department The Citizen Services business unit provides support in three major areas: business process services, where we perform the actual function that the process is relate to; business process related software, that helps us manage the various components, the systems associated with the software in the process; and business process management, where we help design and track the performance of the specific business process. The business units work supports primarily the Department of Health and Human Services, the Department of Commerce, the Federal Retirement Thrift Investment Bureau, the US Postal Service, the General Services Administration, and other Federal Government agencies. We support our clients with a work force of over 5,000 Serco and Serco subcontractor employees and provide mission critical support services.