Serco General Clerk III - Rogers, AR (2nd Shift M-F) - NC52151987 - External in Rogers, Arkansas

General Clerk III - Rogers, AR (2nd Shift M-F) - NC52151987 - ExternalRogers, AR, US

Job Description General Clerk III uses subject-matter knowledge and judgment to complete assignments consisting of several steps varying in nature and sequence. Selects from alternative methods by adapting or interpreting substantive guides, manuals, or procedures and refers any problems that are not solvable.

Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints.

May also direct lower level clerks. Such positions (which may include supervisory responsibility over lower level clerks) require workers to use a thorough knowledge of an office's work and routine to: 1) choose among widely varying methods and procedures to process complex transactions; and 2) select or devise steps necessary to complete assignments.

Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions. Job assignments may require working at client site where working conditions may vary.

Specific responsibilities include, but are not limited to:

-This position provides telephone support.

-Utilize customer fulfillment processes and tools (computer, monitor, keyboard, software, etc.) to ensure timely and accurate translation of customer transactions, including pricing products.

-Receive coaching/feedback and implements/takes action to make changes as appropriate.

-Adheres to service compliance requirements.

High school diploma or equivalent, plus 2 years of experience in a similar job. Education beyond high school completion may substitute for experience.

Candidates must be able to work during staggered second shift times. Possible shift times include:




Required Skills -Be skilled in using personal computer, phone, office equipment (including photocopier), and Microsoft Office Suite (Excel, Word, PowerPoint and Outlook).

-Must have accurate keyboarding skills (25+ wpm).

-Have administrative detail and organizational skills to achieve accuracy goals.

-Have ability to sit for long periods while communicating over the telephone.

-Be able to use good judgment in dealing with internal and external customers.

-Have ability to perform in a goal driven processing/call center environment.

-Be comfortable using verbatim scripting.

-Have ability to communicate effectively both orally and in writing.

-Have knowledge of business terminology, methods, and procedures; of office procedures; and of spelling, punctuation, grammar, and arithmetic.

-Be able to prepare and maintain detailed records, files, and reports; to type accurately at a speed consistent with work requirements; and to transfer stock from one location to another.

-Be able to work independently, perform as a self-starter and meet critical deadlines.

-Be able to maintain confidential and sensitive information.

-Be able to work effectively and professionally with agency personnel.

-This position provides telephone support- prior telephone experience is desired and clear verbal communication is required.

This position is on a U.S. Government contract which will require candidates to pass a background investigation. We provide a safe and drug-free environment for our clients and employees.

Military Veterans and Spouses are encouraged to apply.

Employment Type Full time

Career Level

Job ID 52151987

Company Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. Our focus on Bringing Service to Life is more than a tagline, it’s the way we get things done, the way we talk with each other, and the way we interact and respect each other. We succeed by encouraging and generating new ideas. We trust our people to deliver. We are passionate about building innovative and successful Serco businesses. Our most powerful tool in improving performance is to instill a stimulating culture where people feel they can personally make a difference. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

Functional Area Business Process Outsourcing

Department The Citizen Services business unit provides support in three major areas: business process services, where we perform the actual function that the process is relate to; business process related software, that helps us manage the various components, the systems associated with the software in the process; and business process management, where we help design and track the performance of the specific business process. The business units work supports primarily the Department of Health and Human Services, the Department of Commerce, the Federal Retirement Thrift Investment Bureau, the US Postal Service, the General Services Administration, and other Federal Government agencies. We support our clients with a work force of over 5,000 Serco and Serco subcontractor employees and provide mission critical support services.