HCA, Hospital Corporation of America Intake RN Case Manager in Richmond, Virginia

Parham Doctors’ Hospital, a campus of Henrico Doctors’ Hospital, is located in the west end of Richmond. Parham Doctors’ Hospital is a 200-bed facility offering medical and surgical programs including orthopedics, behavioral health, bariatrics, imaging, rehabilitation services, 24-hour emergency care, sleep disorder, podiatry, primary care, and occupational health. The Parham Doctors’ Hospital campus is home to The Orthopedic Hospital, one of the most honored joint and spine programs in the state.

Emergency Department (ED): • 18 Beds • Stroke Certified • Accredited Chest Pain Center • Sepsis Certified

Specific Elements and Essential Functions of the Intake RN Case Manager :

  • Performs Behavioral Health Needs Assessments with thorough clinical documentation.

  • Facilitates appropriate dispositions.

  • Facilitates pre-admission TDO requests.

  • Completes initial pre-certification and/or authorization requirements.

  • Completes admission and/or registration process, including entering data in applicable admission/registration computer programs and completing applicable forms.

  • Manages and documents Connection to Care inquiry calls with compassion and excellent customer service, assesses safety concerns and provides clear direction to access behavioral healthcare.

  • Establishes and maintains contacts with behavioral health professionals and/or organizations to expand knowledge base of behavioral health resources and to enhance opportunities for business development activities.

  • Remote collection of behavioral health clinical data via audiovisual technology for patients off-site followed by telephonic review with the psychiatrist on-call for level of care determination.

  • Collaboratively works with the Behavioral Health Unit to manage bed availability and determine best unit placement to meet clinical needs of the patient.

  • Builds alliances among collaborative departments to achieve optimal patient outcomes. Embraces the organizational goal of optimal patient care delivery as well as any departmental goals.

  • Assumes or assists with additional nursing assignments when maintaining Inpatient Standard of Care in the Intake area/and or on an inpatient unit when needed.

  • Assumes responsibility for completing all mandatory educational, health screening, CPR, and CPI requirements within designated time frame.

  • Participates in quality initiatives and process improvement projects as indicated.

  • Participates in performance improvement activities to provide optimal outcomes for patients through the enhanced role of the case manager.

  • Assess and identify using an empirical evidence approach, patients in the emergency room requiring intervention in relation to appropriateness of level of care, social barriers and resource utilization concerns, developing a discharge plan in collaboration with the healthcare team.

  • Demonstrates awareness of current trends that influence health care practice and assures compliance with professional, regulatory, governmental and organization standards. Applies research findings to the development of policies, procedures and guidelines for cost-effective/high quality practice.


  • Diploma or Associates Degree from a professional nursing program (required)

  • BSN or current enrollment in a BSN program at an accredited school of Nursing (preferred)


  • Current Registered Nurse License in this state (required)

  • American Heart Association Basic Life Support (BLS) Health Care Provider (required)

  • ACLS and PALS certification (preferred)

  • CPI training certification (preferred)


  • Minimum of three to five years Behavioral Health or Emergency Department clinical and/or management experience (required)

  • Recent experience in Behavioral Health and/or Emergency Department setting with working knowledge of managed care (preferred)

Title: Intake RN Case Manager

Location: Virginia-Richmond-Henrico Doctors Hospital Parham

Requisition ID: 00448-35176