HCA, Hospital Corporation of America Customer Service Representative Outbound in Richmond, Virginia

TUITION REIMBURSEMENT COMPETITIVE PAY HEALTH BENEFITS INCENTIVES 401K EMPLOYEE STOCK PURCHASE PLAN FREE PARKING Healthy work environment and a variety of other rewards, in an effort to create a valuable employment experience.

Come Grow with Us! This is an exciting time to join our team as we grow and take on new business.

Parallon, an affiliate of HCA (Hospital Corporation of America), was formed in 2000 as part of a revenue cycle shared services for healthcare providers. Our business office supports acute care facilities in Virginia as well as across the United States.

Our Support Services Department is seeking and experienced Customer Service Representative – Outbound Services Ideal candidates will have:
* Solid, comprehensive work experience in a fast paced call center environment

  • Solid Experience with resolving complex escalated customer complaints

  • Excellent analytical and reasoning skills

  • Excellent trouble shooting, problem resolution skills

  • Enjoy resolving complex issues across multiple business units

  • Experience accessing multiple systems applications with proficiency

  • Fantastic interpersonal and communication skills (writing/verbal) in a business setting

  • Outbound call center experience Parallon Richmond Shared Services is seeking a qualified Customer Service Representative. This Position is located at The Boulders Office Park, 7300 Beaufont Springs Drive, Boulders VIII, Richmond, VA. 23225.

    Hours for the position are Monday to Friday, 8:30 to 5:00PM

    Summary of duties include, but not limited to:

  • Strong communication skills to speak with guarantors/patients, both in person and by phone to resolve concerns, answer questions promptly and courteously

  • Research/ obtain additional information to resolve account EDUCATION:

  • High school diploma or GED required

  • College degree preferred


  • 3 years of Customer Service experienced preferred

  • Call center experience required

  • Bilingual (English/Spanish) strongly preferred

    Parallon is an Equal Opportunity Employer (EOE), minority/Female/Veteran/Disabled, offering a great work environment, challenging career opportunities, and competitive compensation.

Title: Customer Service Representative Outbound

Location: Virginia-Richmond-Shared Services - Richmond

Requisition ID: 08648-125386