HCA, Hospital Corporation of America Customer Service Representative Outbound in Richmond, Virginia
TUITION REIMBURSEMENT COMPETITIVE PAY HEALTH BENEFITS INCENTIVES 401K EMPLOYEE STOCK PURCHASE PLAN FREE PARKING Healthy work environment and a variety of other rewards, in an effort to create a valuable employment experience.
Come Grow with Us! This is an exciting time to join our team as we grow and take on new business.
Parallon, an affiliate of HCA (Hospital Corporation of America), was formed in 2000 as part of a revenue cycle shared services for healthcare providers. Our business office supports acute care facilities in Virginia as well as across the United States.
Our Support Services Department is seeking and experienced
Customer Service Representative – Outbound Services
Ideal candidates will have:
* Solid, comprehensive work experience in a fast paced call center environment
Solid Experience with resolving complex escalated customer complaints
Excellent analytical and reasoning skills
Excellent trouble shooting, problem resolution skills
Enjoy resolving complex issues across multiple business units
Experience accessing multiple systems applications with proficiency
Fantastic interpersonal and communication skills (writing/verbal) in a business setting
Outbound call center experience Parallon Richmond Shared Services is seeking a qualified Customer Service Representative. This Position is located at The Boulders Office Park, 7300 Beaufont Springs Drive, Boulders VIII, Richmond, VA. 23225.
Hours for the position are Monday to Friday, 8:30 to 5:00PM
Summary of duties include, but not limited to:
Strong communication skills to speak with guarantors/patients, both in person and by phone to resolve concerns, answer questions promptly and courteously
Research/ obtain additional information to resolve account EDUCATION:
High school diploma or GED required
College degree preferred
3 years of Customer Service experienced preferred
Call center experience required
Bilingual (English/Spanish) strongly preferred
Parallon is an Equal Opportunity Employer (EOE), minority/Female/Veteran/Disabled, offering a great work environment, challenging career opportunities, and competitive compensation.
Title: Customer Service Representative Outbound
Location: Virginia-Richmond-Shared Services - Richmond
Requisition ID: 08648-125386