HCA, Hospital Corporation of America Agency Analyst in Richmond, Virginia

Parallon Business Performance Group has the following Full Time opportunity available with the Richmond Shared Services Center, 7300 Beaufont Springs Drive, Richmond, Virginia.
Agency Analyst

The Agency Analyst enjoys working in a Revenue Cycle environment and is able to employ critical thinking. Many have described this job as solving mini puzzles. Patient accounts flow through our department after insurance is billed and account resolution is still needed. These accounts require an extra review to ensure patient responsibility is appropriately stated and the action needed is taken on the accounts we review. This team will also work closely with the Collection Agencies and answer any questions they have on the accounts. This is a full time position, Monday - Friday 8:30am - 5pm. Overtime availability is preferred, but not required. Duties (included but not limited to):

  • Reviews patient accounts for accuracy prior to placement to outside collection vendors

  • Researches and responds to vendor inquiries

  • Reviews remits and submits insurance billing requests where applicable during account review process

  • Reviews bad debt, bankruptcy, and deceased patient accounts to ensure that accounts follow appropriate collections and billing protocols according to SSC and corporate policy

  • Reviews correspondence in the CWF system and takes appropriate account and document action

  • Reviews and authorizes affidavits related to patient billing, as applicable.

  • Reviews aged accounts placed with outside collection vendors to ensure collection activity is still viable and appropriate

  • Analyzes accounts for legal pursuit by outside collection vendors

  • Responds to requests which include researching payments, contractual adjustments, payment arrangements, audits, etc.

  • Maintains and reviews all invoice reconciliations and ensures any issues are resolved in a timely manner.

  • Ensures vendor inventories reconcile to SSC systems by completing recons and updating I-Plans and or placements as needed by the end of each month.

  • Assist with the Medicaid Eligibility vendor reconciliation, as requested.

  • Provides support during vendor transitions: Medicaid Eligibility, Early Out, Primary and Secondary agencies.

  • Maintains all agency reports, remits, etc. to meet with the corporate retention schedules.

  • Work the acknowledgement and close and return reports monthly.

  • Handles all calls, Emails, eRequest and correspondence from collection agencies.

  • Responds to requests which include research payments, contractual, approving arrangements, audits, etc.

    Education: High school diploma or GED required


  • At least 2 years medical/health care experience

  • Strong Excel experience required

  • Access or Business Intelligence experience preferred

  • Experience using multiple data systems

    We offer a convenient location, free parking, training support, competitive compensation, and excellent benefits that include several insurance packages to choose from, paid time off for vacation, sick leave and holidays, company matching 401K.

    Parallon is an Equal Opportunity Employer (EOE), minority/Female/Veteran/Disabled, offering a great work environment, challenging career opportunities, and competitive compensation.


Title: Agency Analyst

Location: Virginia-Richmond-Shared Services - Richmond

Requisition ID: 08648-125342