Serco Instructional Designer II NC52078382 in Reston, Virginia

Instructional Designer II NC52078382Reston, VA, US

Job Description Conducts end-user needs assessment and performance assessment, analyzes results to determine learning needs and performance gaps. Consults with clients to identify new requirements and strategies. Works with the instructional design team (instructional designers, graphic artists, programmers) and project and program manages to design responsive training and/or performance support solutions and schedules.

Demonstrates advanced knowledge of the ISD process and fosters design innovation. Captures and diagrams workflow processes, conducts task analysis and work flow observations. Participates in visual design, prototyping, and usability testing and evaluation.

Reviews products throughout analysis, design, and development for style guidelines, writing standards, and sensible course/task flow. Works under the supervision of the Project Manager or the Senior Instructional Designer to develop and document instructor-led, paper-based, and technology delivered curricula or performance support solutions.

Possesses excellent writing skills and demonstrates the ability to coordinate and work effectively with subject matter experts. Displays organizational skills and the ability to prioritize multiple tasks for themselves, while demonstrating the initiative to complete projects with minimum supervision.

Technical and Core Competencies include: demonstrated ability with word-processing, spreadsheet and presentation tools (e.g. Microsoft Word, Excel, and PowerPoint); working knowledge of at least one development tool (e.g. Dreamweaver); broad knowledge of the field of human-computer interaction and performance-centered design; demonstrated ability to present complex information clearly; strong oral and written communication skills; strong skills presentation, facilitation, interpersonal and client interaction skills; meticulous attention to detail; demonstrated ability to act a technical editor; proven experience as a team player. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks.

**Serco Inc. is using this posting for the purpose responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.**

Required Skills Bachelor's degree required, master's degree preferred plus 5-8 years of experience. Degree must be in Instructional Systems Design, Education, Training/Curriculum Development or a related field.

Must pass a background check. Active clearance may be required.

A wide degree of creativity and latitude is required.

Employment Type Full time

Career Level Mid Career

Job ID 52078382

Company Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. Our focus on Bringing Service to Life is more than a tagline, it’s the way we get things done, the way we talk with each other, and the way we interact and respect each other. We succeed by encouraging and generating new ideas. We trust our people to deliver. We are passionate about building innovative and successful Serco businesses. Our most powerful tool in improving performance is to instill a stimulating culture where people feel they can personally make a difference. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

Functional Area Learning & Human Capital Management

Department The Citizen Services business unit provides support in three major areas: business process services, where we perform the actual function that the process is relate to; business process related software, that helps us manage the various components, the systems associated with the software in the process; and business process management, where we help design and track the performance of the specific business process. The business units work supports primarily the Department of Health and Human Services, the Department of Commerce, the Federal Retirement Thrift Investment Bureau, the US Postal Service, the General Services Administration, and other Federal Government agencies. We support our clients with a work force of over 5,000 Serco and Serco subcontractor employees and provide mission critical support services.