Capital One Manager, Home Loans Default Servicing in Plano, Texas

Plano 2 (31062), United States of America, Plano, Texas

Manager, Home Loans Default Servicing


The Default Servicing Manager will lead a team responsible for ensuring compliance with established policies and procedures while delivering exceptional results. You will collaborate closely with key stakeholders in Home Loans Servicing in delivering a first rate customer experience.

We are seeking dedicated, disciplined, mortgage professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is important to the success in this position.


  • Effectively handle escalations/questions from partner groups and customers, balancing quality customer service

  • Optimize business strategies that will drive success for Capital One default servicing as consumer and regulatory demands continue to shift

  • Complete regular process confirmations for underwriting associates on the team (side by sides)

  • Identify and recommend ideas and initiatives to improve productivity and quality

  • Maintain a quality findings rate under established thresholds and meet regularly with QA/QC leadership to review quality issues and develop ways to mitigate

  • Provide support and expertise as necessary for relevant audits and exams

  • Ability to build and leverage the capabilities of a high-performing team, as well as business partners across Home Loan Servicing. He/She should foster innovation, drive critical decisions, hold business partners accountable and be able to consistently deliver results

  • Impeccable written and oral communication skills, coupled with strategic influencing skills and the ability to drive agreement through intellect and interpersonal skills

Basic Qualifications:

  • High School Diploma, GED or equivalent certification, or Military experience

  • At least 3 years of Financial Services experience

  • Proficient in Microsoft Office

Preferred Qualifications:

  • 4 years experience in mortgage servicing

  • 2 years experience in Default Servicing

  • At least 3 years of project management experience

  • Proficient with MSP

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.