LifeSource Donor Services (Phlebotomist) in Pittsburgh, Pennsylvania
Donor Services (Phlebotomist)
Facility:Mobile Blood Drives
Shift:days and hours vary; weekend work required
Job Details:High School Diploma or Equivalent Required* DONOR SPECIALIST- COACH CDL**Determines potential blood donor eligibility, performs phlebotomies and post donation activities. Maintains a high donor retention rate by practicing excellent customer service techniques and technical skills. Supports the achievement of the company's goals by following organizational and departmental policies and procedures to ensure compliance with regulatory agencies and in accordance with current Good Manufacturing Practices and safety guidelines.1. Major Activity: Determines the eligibility of all prospective donors based upon the evaluation of the health history and physical findings. Accepts and defers donors appropriately based on applicable SOPs. Documentation is neat and legible. Utilizes resources appropriately, independently, and seeks assistance when necessary. Processes donors in a timely manner.2. Major Activity: Performs the phlebotomy and associated tasks as per applicable SOPs. Takes initiative to demonstrate the ability to process donors in a timely manner, utilizing the bed set up specified by management. Seeks assistance when deemed appropriate. Demonstrates ability to multi- task in all areas related to phlebotomy.3. Major Activity: Performs all quality control work processes. Accurately completes all associated documents in accordance with SOPs.4. Major Activity: Attempts to reschedule all donors at CDC operations. Recruits and converts donors for automated procedures when applicable. Demonstrates commitment and support to achieve company goals.5. Major Activity: Exceeds customer service expectations by providing a high degree of customer service to all contacts in support of the ITxM Mission.6. Major Activity: Displays awareness of donor perception. Uses appropriate topics of conversation with donors. Refrains from negative topics of discussion. Works positively and respectfully with co-workers, supervisors and manager, exhibiting a commitment to teamwork. Displays an awareness of and sensitivity to cultural diversity.7. Major Activity: Other duties as assigned.• High school diploma or equivalent required • Medical Assistant, Certified Medical Assistant, Emergency Medical Technician, Licensed Practical Nurse, or Phlebotomy certification required.• Complies with all SOPs/policies/accepted processes • Successfully meets thresholds of operational defined spec limits such as controllable loss rate and low error rate. • Adapts to workload and scheduling changes • Maintains current CPR training• 1 year customer service experience • Phlebotomy experience preferred • Knowledge of medical terminology preferred• Ability to work without direct supervision. • Ability to work/participate in a team environment. • Ability to perform phlebotomy • Ability to multi task • Basic computer literacy• Valid Driver's License required and acceptable driving record consistent with ITxM policy. Must be willing to obtain CDL within a few months of employment.• Language skills must include the ability to read, write, speak English effectively and follow oral and written instructions consistent with policies and procedure, SOPs or other requirements. •Ability to communicate effectively with the public and staff to enhance LifeSource's relationship with the community. •Maintain a positive focus in solving problems, which is observable in tone of voice, body language and conversation. •Demonstrates teamwork through both verbal and non-verbal actions that support department projects and changes through participation. •Follows departmental reporting lines when dealing with employee and donor concerns and/or assignments.Required to spend the majority of the workday bending, standing, walking, talking, hearing and using hands. Must be able to work in a variety of sites with varying accessibility. Required to lift up to 50 pounds and able to assist in lifting donor(s). Close vision and peripheral vision required as well as the ability to focus on detailed tasks and paperwork. Employee is exposed to blood or blood products 100% of the workday. OSHA Category I: position whose task/duties will put them at risk for exposure to blood and other potentially infectious materials, therefore, universal/standard precautions required. Moderate noise level. Required to travel to different donor centers and/or mobile drive locations to perform tasks as assigned with short notice. Must be flexible with hours and days worked.