Philips HR Contact Center Advisor with Russian in Pila, Poland
Philips is a diversified Health and Well-being company, focused on improving people’s lives through timely innovations. As a world leader in healthcare and lifestyle, Philips integrates technologies and design into people-centric solutions, based on fundamental customer insights.
Philips People Services (PPS) is the organization delivering common HR administrative & payroll services to Philips employees, managers and HR business partners, according to world class standards, in line with business requirements, leveraging PPS Centers and cooperating with external partners; thus leading to increased customer satisfaction and lower cost.
HR Contact Center Advisor with Russian
Philips challenges you to use your communication skills to help colleagues from all over Europe with HR related questions. You will be the contact point for General Management, HR managers and Employees. Embrace the challenges of communicating with at least 9 different countries: United Kingdom, Belgium, Germany, Austria, France, Spain, Italy, Russia, Poland, while working in an international team.
The Philips People Services Center Europe is based in Piła, Poland, and is part of Philips People Services. PPS is the Human Resources Shared Services organization of Philips. A team of HR professionals delivering HR Services to Philips employees and managers at all stages of the career cycle. PPS delivers cost-effective people services by leveraging economies of scale, globalizing processes and simplifying the ways of working, while delivering superior HR experiences by listening and acting on our customers’ feedback.
Ensure that incoming enquiries to the Service Centers are answered in a professional and efficient manner (e.g. via e-mail, telephone, or chat)
Gather all required information as the first point of contact to ensure that customer enquiry can be resolved at earliest opportunity with minimal handoffs, capture an accurate record of a customer enquiry in the case management system
Adequate understanding, interpreting and managing incoming enquiries to the HR Contact Center
Provide support to employees, line managers and HR Business Partners to enable them to effectively use the HR Portal and other relevant on-line tools for completing transactions
Provide proper feedback to the customer if problem is referred
Contribute to continuous improvement activities in the PPS Center through identification of recurring employee/line manager/HRBP issues to simplify and enhance policies, processes and technologies
Provide support during the implementation of new initiatives, programs, policies, and services by acting as an employee’s first line of contact
We are looking for people with:
Graduate with Bachelor or equivalent degree
Fluent knowledge of Russian is a must (both orally and in writing)
Communicative in English (second required language)
At least 2 years of progressive work experience in a Customer Service environment
Ability to multi-task and good time management skills
Demonstrated effectiveness when dealing with demanding customers
Personal integrity when handling confidential information
Highly developed interpersonal skills and analytical thinking skills
Ability to understand and interpret incoming enquiries to the Service Center
Computer literate; experience of Case Management tools and HR IT systems is an additional asset
Understanding of HR processes is an additional asset
We offer a range of fringe benefits:
Relocation package applicable for people moving in from outside of Pila region
Yearly bonus based on performance achieved
Private medical care with option to extend it to family members
Benefit System cards
Discount for Philips’ products.
We kindly inform you that we will contact only chosen candidates.
Please provide a clause: „Hereby I agree to process my personal data included in my application for requirements of the recruitment process (in accordance to Personal data Protection Act dated 29 August 1997; Official Journal no 133, item 883)”.