HCA, Hospital Corporation of America Director, Patient Access - Gulf Coast Medical Center in Panama City, Florida
Oversee facility operations of Patient Access functions (e.g. pre-registration, benefit verification, preauthorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to standard. Serve as the primary liaison between the PAS and the Facility.
Maintain and promote good customer relations with facility management, physicians and physician office staff.
Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in PAS Service Level Agreements.
Inform Regional Patient Access Director of any significant issues in the Patient Access area (e.g., Preregistration delays, pre-authorization backlogs, etc.).
Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education.
Inform staff of relevant changes and developments in payer requirements.
Ensure quality review measurements are in place.
Facilitate implementation and monitoring of standard master files, processes, reporting and education programs.
Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate.
Develop specific objectives, budgets, and performance standards for each area of responsibility.
Identify and implement process improvements to lower costs and improve services to facility customers.
Perform staff reviews and prepare performance documents for direct reports.
Recommends sufficient number of qualified/competent staff.
Determines staff qualifications and competence.
Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.
Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.
Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
KNOWLEDGE, SKILLS & ABILITIES
Organization - proactively prioritizes needs and effectively manages resources
Communication - communicates clearly and concisely
Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Tactical execution - oversees the development, deployment and direction of complex programs and processes
Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Financial management - applies tools and processes to successfully manage to budget
Project Management - assesses work activities and allocates resources appropriately
Start Up Operations - understands complexities and needs to start up, build and maintain a new business
Bachelor’s Degree in Business or related field
Equivalent work experience may substitute degree requirement
Patient Access experience
Minimum 5 years management experience
Experience in healthcare provider finance operations or similar service environments required
Title: Director, Patient Access - Gulf Coast Medical Center
Location: Florida-Panama City-Gulf Coast Regional Medical Center
Requisition ID: 08945-122400