HCA, Hospital Corporation of America Director, Patient Access - Gulf Coast Medical Center in Panama City, Florida


  • Oversee facility operations of Patient Access functions (e.g. pre-registration, benefit verification, pre­authorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to standard. Serve as the primary liaison between the PAS and the Facility.

  • Maintain and promote good customer relations with facility management, physicians and physician office staff.

  • Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in PAS Service Level Agreements.

  • Inform Regional Patient Access Director of any significant issues in the Patient Access area (e.g., Pre­registration delays, pre-authorization backlogs, etc.).

  • Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education.

  • Inform staff of relevant changes and developments in payer requirements.

  • Ensure quality review measurements are in place.

  • Facilitate implementation and monitoring of standard master files, processes, reporting and education programs.

  • Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate.

  • Develop specific objectives, budgets, and performance standards for each area of responsibility.

  • Identify and implement process improvements to lower costs and improve services to facility customers.

  • Perform staff reviews and prepare performance documents for direct reports.

  • Recommends sufficient number of qualified/competent staff.

  • Determines staff qualifications and competence.

  • Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.

  • Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.

  • Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.

  • Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.


  • Organization - proactively prioritizes needs and effectively manages resources

  • Communication - communicates clearly and concisely

  • Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services

  • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

  • Tactical execution - oversees the development, deployment and direction of complex programs and processes

  • Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems

  • PC skills - demonstrates proficiency in Microsoft Office applications and others as required

  • Financial management - applies tools and processes to successfully manage to budget

  • Project Management - assesses work activities and allocates resources appropriately

  • Start Up Operations - understands complexities and needs to start up, build and maintain a new business


  • Bachelor’s Degree in Business or related field

  • Equivalent work experience may substitute degree requirement


  • Patient Access experience

  • Minimum 5 years management experience

  • Experience in healthcare provider finance operations or similar service environments required


Title: Director, Patient Access - Gulf Coast Medical Center

Location: Florida-Panama City-Gulf Coast Regional Medical Center

Requisition ID: 08945-122400