Lucile Packard Children's Hospital Stanford Spanish Interpreter/Translator Coordinator - Interpreter Services (1.0 FTE, Days) in Palo Alto, California

Patient Services

1.0 FTE, 8 Hour Day Shifts

Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.

The Language Bank Coordinator, who will also function as a Spanish Interpreter/Translator, coordinates the schedules of all interpreters of other languages (other than Spanish), including interpreters of American Sign Language, relief interpreters, and outside agency interpreters. Creates, organizes and updates the hourly assignments of the aforementioned interpreters in the Language Bank database. Works closely with the Manager to assist with interviewing and hiring of new Language Bank Relief Interpreters/Translators. Recruits and screens potential Language Bank interpreters. Provides, with the participation and collaboration of other Language Bank interpreters, general orientation and training to new volunteers and new hires in all areas pertaining to the role and responsibilities of the Language Bank Interpreters at LPCH. Assists in overviewing the Qualified Bilingual Staff Program as well as manages our video and phone vendors.

Essential Functions

• Attends meetings with other departments to represent Interpreter Services as needed.

• Coordinates all aspects of the Language Bank Program and the assignments of the Language Bank Interpreters.

• Creates and provides skill development and competency materials and orientations with the collaboration of other Language Bank interpreters.

• Logs and processes requests for interpreter services for non-English speaking patients and families.

• Must possess high verbal and written skills in both English and the appropriate language.

• Prepares statistical reports for Language Bank activities and other appropriate documentation as requested by manager.

• Provides orientation and re-orientation to Residents and hospital staff in protocol for accessing Interpreter of other languages, including ASL, and provides cultural consultation services to Medical staff (e.g. cultural views of organ donation, sexual abuse, autopsies) with the assistance of LB interpreters as applicable.

Position supports all Stanford Children’s Health locations as needed.

• Recruits, interviews and trains Language Bank regular and relief staff as well as agency interpreters

• Requests feedback from clinicians and staff on accuracy and demeanor of interpreter.

• Reviews invoices and tracks monthly expenses from agencies

• Verifies agency attendance to scheduled appointments.

• Works with the Translation Program Coordinators to refer translation requests for other languages to outside agencies when translation services can't be provided by Language Bank Interpreter/Translators.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university

Experience: Two (2) years of Spanish interpreter/translator experience, preferably in a medical setting with children.

Knowledge, Skills, and Abilities

• Ability to adjust communications to fit the needs and level of understanding of the receiver.

• Ability to establish and maintain excellent client relationships, exhibit exemplary interpersonal skills and exercise sound judgment and professionalism in business and personnel matters.

• Ability to maintain confidentiality of sensitive information.

• Ability to remain calm under pressure and apply sound judgment.

• Ability to solve problems and identify solutions.

• Ability to work well with individuals at all levels of the organization.

• Knowledge of cultural and perceptual factors that may affect patient treatment and communication.

• Knowledge of Medical Terminology.

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.