Lucile Packard Children's Hospital Stanford Senior Unified Communications Engineer - Telecommunications (1.0 FTE, Days) in Palo Alto, California

Information Technology

1.0 FTE, 8 Hour Day Shifts

Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Senior Unified Communications Engineer design, implements, supports solutions that integrate voice, video, and data systems within the SCH enterprise. The Senior UC engineer is responsible for performing analysis, developing architectures, and helping deploy the capabilities to make the strategies a reality.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Liaison with Stanford University ITS department overseeing upgrades, new technologies & enhancements

  • Senior member of the Unified Communications team educating and leading the team in learning new technologies via cross training and mentoring

  • Serve as primary backup to Unified Communications Manager while on PTO, traveling and meeting conflicts

  • Keeps up with technology trends, research technologies for the new hospital, recommends specific vendors technologies, solutions.

  • Works closely with vendors with all aspect of Unified Communications services provided at various locations.

  • Works closely with Design and Construction and other contractors to ensure optimal Unified Communication design and room layout.

  • Mentors junior team members

  • Thought-leadership in establishing, driving, and directing a robust and innovative Unified Communications strategy aligned with the company's business and productivity goals

  • Performs assessments (Proof of Concepts) on UC integration options between Cisco and other technologies

  • Designs and Plans integration between UC Technologies (IM, Federation, Presence and Application Sharing) and WebEx (Web conferencing, Video Conferencing and Audio Conferencing) and conference room scheduling systems and integration with Exchange/Exchange Online

  • Works closely with Microsoft, Cisco, ITS and other partners in support of business needs/objectives.

  • Recommends, implements room based UC configurations

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor’s degree in a work related field/discipline from an accredited college or university

Experience: Seven (7) years’ experience of progressively responsible and directly related work experience

License/Certification: N/A

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Ability to communicate effectively at all levels of organization, demonstrating a willingness to listen and respond appropriately

  • Ability to demonstrate objectivity, sensitivity and a balanced perspective regarding employee concerns and organizational expectations

  • Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships

  • Ability to use judgment and make sound decisions

  • Knowledge of computer systems and software used in functional area

  • Knowledge of IT infrastructure, applications, end-user and mobile devices, good understanding of technology trends

  • Ability to work in an outsourced environment

  • Ability to implement web & video conferencing with Jabber/Lync

  • Ability to implement a hybrid configuration with Lync/Jabber

  • Ability to integrate room based video conferencing using Cisco, Polycom and Crestron with personal video conferencing

  • Ability to implement telephony integration (PBX, SIP trunking, etc.)

  • Ability to implement technologies on a global scale

  • Knowledge and relationships in Unified Communications industry

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.