Lucile Packard Children's Hospital Stanford Relief Spanish Med Interpreter Translator - Interpreter Services (.001 FTE, Rotating) in Palo Alto, California

Patient Services

001.FTE, 8-Hour Rotating Shift

Please note: May require to cover an off-site location.

Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.

Under the direct supervision of the Manager of Interpreter Services, conducts medical and general interpreting/translating for the patient care staff and for patients and their families. Acts as a cultural consultant to staff and as advocate for non-English speaking patients/families. Assesses and monitor their patient's understandings of the information conveyed and keeps physicians/nurses informed as to the level of that understanding. Suggests referrals to medical staff, clinical social workers, patient relation staff, chaplains, and ancillary staff. Records services provided in patient chart.

Essential Functions:

  • Answers phone calls from unknown outside non-English speaking callers and triages and orients the caller for proper assistance inside or outside the hospital.

  • Arranges interpretation for all languages for patients and families through language bank volunteers, phone interpretation, outside agencies, interns, including sign language services.

  • Assesses patient's/family's comprehension of "informed consent" as needed. Advises physician/patient care staff of any need for clarification.

  • Conducts in-services and consultations relating to medical interpretation/ translation, health cultural practice or pertinent issues with medical and healthcare staff personnel, and appropriate hospital departments orcommittees.

  • Cooperates maintaining the quality of service by being flexible in providing coverage for vacation, sick leave, and emergencies.

  • Ensures access to hospital resources for non-English speaking patients and their families.

  • Makes notations in the patient's chart indicating the origin of the request for interpretation or translation, the nature of the service provided (such as interpreting treatment orders or pharmacy instructions), and anassessment of the patient's understanding and level of acceptance of the information.

  • Must possess high verbal and written skills in both English and the appropriate language.

  • Performs medical interpretation/translation for patients and their families, including in-group setting, such as family conferences.

  • Suggests referrals to medical staff, clinical social workers, patient relation, staff, chaplains, and ancillary staff for patients and/or families who could benefit from their assistance.

  • Trains doctors and hospital staff in protocol for accessing Interpreting Services.

  • Translates correspondence, medical histories, medical consent forms, medical procedures and instructions, legal documents, manuals, brochures and other pertinent documents as necessary.

  • Works with management to ensure ADA and national interpreter standards are met and complied with.

  • Triages crisis interventions for non-English speaking patients and families.

Minimum Qualifications:Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education & ExperienceBachelor's degree in a work-related field from an accredited college or university and two (2) years of progressively responsible and directly related work experience;orMaster’s degree in Medical Interpretation/Translation or in a work-related field from an accredited college or university

Knowledge, Skills, and Abilities:

  • Ability to adjust communications to fit the needs and level of understanding of the receiver.

  • Ability to establish and maintain excellent client relationships, exhibit exemplary interpersonal skills and exercise sound judgment and professionalism in business and personnel matters.

  • Ability to maintain confidentiality of sensitive information.

  • Ability to remain calm under pressure and apply sound judgment.

  • Ability to work well with individuals at all levels of the organization.

  • Knowledge of cultural and perceptual factors that may affect patient treatment and communication.

  • Knowledge of Medical Terminology.

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.