Lucile Packard Children's Hospital Stanford Physician Practice Manager - Clinic Administration (Genetics, Nephrology) in Palo Alto, California
1.0 FTE, 8-Hour, Days - This position supports Genetics and NephrologyLucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.
Job Summary This paragraph summarizes the general nature, level and purpose of the job.
Reporting to the Vice President of Ambulatory Care, the Physician Practice Manager will have responsibility for the overall operations, growth, development and success of designated Lucile Packard Children’s Hospital (LPCH) Physician Practice(s), including service experience, scheduling, operations, finance, billing, EMR(Electronic Medical Records), human resources, physician organization and communication, efficiency and profitability improvements, strategic planning, practice management, and development/marketing. The Practice Manager will work closely with physicians, VP of Ambulatory Care, COO for Packard Children’s Health Alliance (PCHA), Faculty Practice Organization (FPO), Stanford School of Medicine (SOM) Departments and divisions, Site Managers, and ancillary and administrative services at LPCH (where applicable), to implement all practice goals. This is a high visibility position, with frequent interactions with the general public, patients and their families, physicians, and staff, and as such, serves as a general information resource and ambassador to all.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
•Working with LPCH and PCHA staff, provides operational oversight for all assigned physicianpractices at all designated clinical locations.
•Partners with LPCH Administration to develop strategic, financial and tactical plans and objectivesfor the practices; meets agreed upon results, and retains the organizations required to meetoutlined objectives and provides regular and ad hoc reporting related to clinical locations’performance.
•Ensures that all LPCH, PCHA, regulatory agency, quality policies and requirements are met.
•Plans and integrates clinical locations in support of Packard goals and provides effective,thoughtful leadership in the successful growth of the practice and network.
•Spearhead onboarding of new physicians and allied health professionals into the practice.
•Collaborates with Site Manager(s) to ensure the effective recruitment, hiring and management ofstaff for all Practice locations; monitors annual workforce staffing plans, delegates andcoordinates tasks in order to maintain a system which assures effective, quality patient service,including coverage in service gaps.
•Actively and constructively participates in Physician Network and FPO Leadership Teams andother intra- and interdepartmental meetings to assure smooth workflow across departments.
•Develops and monitors budget for controlling operational and capital expenses.
•Assesses access for patient flow and analyzes needs for the practice to assure quality patientcare.
•Works with Physician Practice leadership, the FPO and Marketing team on business developmentfor Physician Practices(s), including but not limited to outreach efforts/networking withcommunity providers, public relations, marketing strategy development, website enhancementsand advertising.
•Partners with the physicians and allied health professionals to deliver on Practice goals, includingefficient communication to develop protocol and assure practice needs are being met.
•Responds and analyzes patient complaints, identify trends, and spearhead resolutions acrossLPCH or PCHA locations.
•Coordinates and implements space planning and construction or other large scale specialprojects.
•In coordination with Site Manager and SOM departments, orders clinical, office and stationarysupplies, arranges for maintenance, repair, smooth functioning, purchase of new equipment forphysicians and staff, including workstations, business and medical equipment at the office,including, copiers, fax, phones, ultrasound, EKG machines, etc.
•Implements and adheres fully to LPCH or PCHA policies governing voicemail, HIPAA and networkaccess as well as those protecting the privacy of patients.
•Employees may also perform other duties as assigned and/or operationally may be requiredto cover other sites as requested by the VP of Ambulatory Care and other Practice or SiteManagers.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in a work-related discipline/field from an accredited college or university
Experience: Three (3) years of progressively responsible and directly related experience in health care, business management, clinical Services, or related field
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
•Ability to adjust communications to fit the needs and level of understanding of the receiver
•Ability to establish and maintain excellent client relationship, exhibit exemplary interpersonalskills and exercise sound judgment and professionalism in business and personnel matters
•Ability to provide leadership and influence others
•Ability to solve problems and identify solutions
• Knowledge of managed care environment and patient service delivery systems and knowledge of federal and state rules and regulations regarding billing processes.
• Knowledge of project management process and systems
• Knowledge of applicable federal, state and local laws and regulations
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
General office environment. The ability to travel to Practice locations around the bay area up to 60% of the time.
Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.