Lucile Packard Children's Hospital Stanford Office Assistant III - Clinic-Peds-Watson Court (1.0 FTE, Days) in Palo Alto, California

Administrative Support

1.0 FTE, 8 Hour Day Shifts

Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.

The Office Assistant III provides a variety of clerical services and support for department staff with limited oversight. The Office Assistant III performs a wide range of office support assignments in accordance with well-defined instructions and guidelines. Responsible for performing assigned receptionist, clerical, and department maintenance duties. Works on assignments that are moderately difficult requiring initiative.

Essential Functions

  • Performs related clerical duties and office functions, including the maintenance of a departmental filing system for easy retrieval, making copies, typing, collating, assembling, and distribution of materials.

  • Greets, orients, directs, and assists visitors and guest.

  • Screens incoming calls for departmental staff. Relays information to appropriate individuals in a timely manner.

  • Communicates with patients, families, volunteers, staff, and physicians in a manner that focuses on the principles of quality client service.

  • Maintains clinical/office supply levels and completes supply orders as needed.

  • Assists with special projects as needed.

  • Reprioritizes work on a continuous basis accommodating changes that have occurred.

  • Applies previous experience and knowledge when dealing with new work requests.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School Diploma or GED Equivalent.

Experience: 2 years directly related work experience. Hospital and/or Medical Experience Highly Desired.

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs.

  • Knowledge of basic computer skills: MS Office (Word, Excel, PowerPoint, and Outlook).

  • Ability to conduct daily work with minimal daily supervision.

  • Ability to function effectively as a team player.

  • Ability to communicate effectively to achieve and maintain positive working relationships with coworkers.

  • Ability to multi-task.

  • Ability to speak, read, write, and understand English effectively at a level appropriate for the job.

  • Ability to field phone calls and answer questions.

  • Skill: Organization and general office tasks.

  • Skill: Attention to detail and accuracy.

  • Ability to change priorities regularly.

  • Skill: Written and oral communication.

  • Skill: Customer service.

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.