Lucile Packard Children's Hospital Stanford Manager Analytics & Clinical Effect - (1.0 FTE, Days) in Palo Alto, California


1.0 FTE, 8 Hour Day Shifts

Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.

In the role of Analytics & Clinical Effectiveness (CE) Manager, the successful candidate will support and influence a comprehensive and innovative clinical effectiveness program focused on clinical process redesign. The Analytics & CE Manager will identify opportunities for improvement based on evidence based practices, regulatory and accrediting agency requirements, and current performance in key clinical & financial outcomes. The role will integrate advanced project management and improvement methods to facilitate & influence sustainable clinical performance improvements. The position will also include creating & managing complex analysis of administrative, clinical, financial and demographic data for use in data driven improvements by Analytics & Clinical Effectiveness and Lucile Packard Children’s Hospital. S/he will perform analysis, interpret results, develop summaries and generate effective and optimal visual display to inform and operationally support LPCH improvement initiatives and priorities. The position includes building complex data sets and utilization of those data to inform clinical and operational decision-making based on unnecessary variation, high utilization and patient outcomes. The Analytics & CE Manager will also identify new knowledge and opportunities for improvement utilizing national guidelines, measures and best practices.

Essential Functions:

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

• Accountable for leading multidisciplinary and multi-departmental strategic clinical effectiveness & quality initiatives.

• Creates thoughtful, integrated processes that involve key stakeholders. Creates, evaluates and critically examines processes, systems and methodologies to ensure maximum effectiveness and optimization.

• Demonstrates analytical and statistical ability to evaluate data, make judgments, and recommendations regarding quality & process improvement work, including, but not limited to resource utilization, physician practice patterns and clinical pathway effectiveness. Ensures quality and caliber of efforts to translate information needs into meaningful data displays.

• Demonstrates exceptional communication skills, and proven ability to interact effectively with constituents of the organization, including clinical staff, services chiefs and senior officers.

• Designs and develops dashboards and other innovative data visualization using business intelligence tools.

• Fosters and maintains collaborative working relationships within the hospital and clinics, the School of Medicine, medical and patient care staffs, and with external agencies and stakeholders to achieve optimal outcomes and improve clinical performance. Serves as a liaison between Analytics & Clinical Effectiveness

• Team and partners, representing the department/Center at meetings, initiatives and on committees.

• Performs data analysis; creates and interprets data displays, including clinical, cost, and patient satisfaction data. Ensures the integrity of data being reported and utilized is accurate and valid.

• Performs, coordinates, and facilitates clinical effectiveness initiatives (incorporating quality improvement & patient safety sciences) to achieve organizational goals. Works collaboratively with the clinical leadership & teams.

• Provides consultative and analytic expertise to LPCH partners.

• Provides content knowledge in the interpretation, implementation, and maintenance of standards to match external requirements (e.g., The Joint Commission, CMS, Title 22).

• Provides expertise in understanding and using LPCH data models and systems, acts as a resource in the interpretation and use of data generated and utilized by the department.

• Provides leadership for creating culture of patient safety and works with various constituencies to ensure compliance to the National Patient Safety Goals.

• Researches and designs effective and innovative improvement and analytics strategies in collaboration with key stakeholders and clinical teams.

• Utilizes complex and multi-faceted approach to problem solving, integrating information from multiple sources, synthesizing information and developing comprehensive responses and assessment methodologies.

• Works collaboratively with quality & performance improvement teams to develop measures for monitoring and reporting clinical outcomes and process improvement.

• Works collaboratively within an interdisciplinary team of Quality & Patient Safety, Clinical Effectiveness & Analytics, Regulatory Compliance & Accreditation and Performance Improvement colleagues to ensure shared understanding and communication of important information.

Minimum Qualifications:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Master's Degree in a work-related discipline/field from an accredited college or university.

Experience: Five (5) years experience of progressively responsible and directly related work experience.

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Ability to demonstrate sound judgment and reasoning.

• Ability to interact effectively with individuals at all levels of the organization.

• Ability to maintain discretion in handling confidential and sensitive information.

• Ability to perform complex tasks, prioritize multiple independent projects and meet challenging deadlines.

• Ability to understand and use information technology to drive process changes.

• Ability to use statistics to evaluate and interpret data, summarize results and make recommendations.

• Ability to utilize Microsoft programs, Crystal Reports, Cognos, Business Objects, and other applications and databases.

• Ability to work collaboratively in a multi-disciplinary environment.

• Demonstrated ability as highly creative, highly motivated, high energy self-starter, who also possesses excellent tact and judgment for handling confidential and/or sensitive issues

• Demonstrated flexibility and adaptability.

• Knowledge and ability to use decision support systems such as Access or other relational databases.

• Knowledge of advanced quantitative skills (advanced Excel, Access, statistical packages).

• Knowledge of and experience with improvement science pedagogies and methods.

• Knowledge of project management methodologies.

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.