Lucile Packard Children's Hospital Stanford Infrastructure Project Coordinator (1.0 FTE, Days) in Palo Alto, California
1.0 FTE, 8 Hour Day Shifts
Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.
This paragraph summarizes the general nature, level and purpose of the job.
The Infrastructure Project Coordinator will be responsible for coordinating activities associated with Infrastructure/Desktop Installation projects. This will involve: tracking, reporting, and updating project status, gathering and documenting project requirements, and identifying project/production issues and then escalating them to avoid project delays
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
Coordinates complex, multi-staged projects, keeping projects on time and on budget.
Identifies and sets milestones and provides clear expectations for the project team and for customers.
Distributes resources across multiple projects based on priority and availability.
Assesses a business’s technology needs and translate that into technology-based solutions related to areas such as operational efficiencies, reduction in support issues & accomplishing business goals.
Works directly with customers to ensure successful implementation of custom IT solutions.
Troubleshoots and works towards resolution of problems with IT systems.
Works directly with IT staff to explain concepts and requirements of projects when assigning work.
Develops and enforces processes needed to maintain operational stability
Identifies and organizes day-to-day operation and maintenance tasks to ensure a secure a reliable computing environment
Ensures that services provided meets and/or exceeds established standards and if standards do not exists then this role will assist in the creation of them. Updates standards as needed
Establishes and maintains procedures for the configuration and deployment of all personal computers, endpoints and peripherals
Documents standards and procedures for information technology; including computer software and hardware, documentation, and databases within Information Services and other business departments where applicable
Ensures desktop security, including data integrity, file encryption and related hardware/software is in compliance with security policies.
Works with Client security teams to identify gaps in procedures/policies for improvement.
Documents and manages the change management procedures for all desktop or infrastructure changes that are performed by the team
Project manages the fulfillment of customer initiatives/requests
Manages and supports the infrastructure of ITSM (IT Service Management)
Assists in maintaining a multi-year Services Roadmap & Support Strategy for in-scope services
Engages with Information Services team members in at the hospital and Ambulatory/ Clinics in terms of systems and technologies, to drive innovation and advance the computing environment, and standardization.
Develops strategic analyses and share results with management
Provides end user support as needed and develop training material to enable user self-service.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor’s Degree in Business Management, Computer Science or related field
Experience: Three (3) years of progressively responsible directly related work experience.
License/Certification: California Driver’s License (CA-DL)
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Knowledge of Active Directory and Microsoft Server products.
Knowledge of networking technology and concepts.
Ability to use good judgment, problem-solving and decision-making skills.
Ability to gain, understand and apply information and data as it relates to Information Technology.
Ability to provide flexible and adaptable work schedules.
Strong organization, planning and prioritization skills.
Multi-tasking and Time Management Skills; thrives in a fast-paced, changing environment where deadlines are essential.
Ability to demonstrate high integrity, develop strong working relationships and build trust and confidence among peers and management.
Ability to speak and write effectively at a level appropriate for the job
Knowledge of project management processes and systems
Ability to provide a high level of customer service and collaboration with various stakeholders
Physical Requirements and Working ConditionsThe Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.