Lucile Packard Children's Hospital Stanford Director Patient Care Services - Heart Center in Palo Alto, California
1 FTE, 8-Hours, Days
Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.
Under the direction of the Administrative Director for Pediatrics and in partnership with Director for Outpatient Heart Center, physician leaders and Business Development, the Patient Care Director (PCD) for the Heart Center provides the overall leadership and direction for the Cardiac Intensive Care Unit and 3 West (Cardiac Intermediate Care, Acute Care and Transplant). The Director for the inpatient Heart Center shall be responsible for the development and attainment of the service mission, short and long term goals, operational goals and objectives identified for the service and department. This responsibility includes planning, organizing, developing, directing, coordinating, and evaluating resources necessary for quality patient care, regulatory compliance and efficient operations.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all JointCommission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
Operations:Assures the delivery of quality, therapeutic, and cost effective patient care.Achieves and maintains a viable cost structure while delivering `best practice' clinical care.Initiates and maintains a structure and culture that facilitates collaboration and participation.Manages patient care, human resources, systems and workflow processes to achieve and maintain budget neutral status.Maintains all records required for service and quality control.Monitors all aspect of quality assurance and improvement.Reviews and maintains reports for both equipment and personnel.Works closely with physicians to assess and improve service line's performance and incorporates continuous performance improvement into operations.
Leadership:Provides leadership skills to accomplish hospital and nursing goals.Coordinates and integrates services within department and in collaboration with other departments to achieve desired goals and outcomes.Develops and implements policies and procedures that guide and support the provision of services.Develops mechanisms to determine the qualifications and competence of department personnel who provide patient care services.Uses a systematic process to effectively plan, implement and evaluate procedures, strategic plans and new programs in conjunction with service line physicians and hospital leadership.Establishes and maintains collaborative working relationships with the medical staff and all members of the patient care team to achieve department mission and goals.Serves as a positive role model and effective liaison for LPCH to its internal and external community.Communicates effectively to facilitate positive working relationships and achieve desired outcomes.Demonstrates the ability to collect, analyze and synthesize clinical, financial and outcomes data for effective decision making.Maintains appropriate quality control programs.Monitors internal and external customer satisfaction and identifies opportunities for improvement and implements improvement initiatives.Adheres to performance standards for service excellence.
Human Resources:Ensures the availability and retention of high quality human resources.Assures the appropriate number of qualified and competent staff to provide quality patient care services.Ensures appropriate orientation, education and ongoing staff development for the provision of quality patient care.Promotes culture of respectful work environment.Recruits, selects and hires qualified management and staff members.Follows Human Resource policies. Monitors, documents and evaluates performance in adherence to Hospital policies.
Financial Management:Prepares and submits the capital and operating budgets for approval.Administers and monitors expenditures, completes variance reports and implements corrective action to resolve variances.Provides expertise and analysis regarding reimbursement and makes necessary recommendations for business decisions.Directs ad controls operating expenses to meet budgetary requirements.Collaborates with the physicians and identifies resources to facilitate planning and problem solving to assure cost effective approach for the continuum of care.Professional Growth and Development:Identifies specific needs for self development and implements a plan to achieve professional growth and networking.Maintains knowledge of management theory and practice and current clinical knowledge of the care of the cardiac patient.Promotes the professional growth of other members of the leadership team through coaching, mentoring, and support.Collaborates with the Advanced Practice Nurses to provide quality patient care.Facilitates education and staff development to nursing staff and managers.*Performs other duties as assigned.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Minimum Education: BSN required, Master’s Degree in related filed (nursing, MHA, MBA) required
Experience: Five to ten years of progressive hospital/nursing management experienceor an equivalent combination of education and experienceExcellent communication, business, and financial management skillsRecent experience in supporting organizational changeEffective problem solving skills and decision making skillsKnowledge of Title XXII and JCAHO StandardsDemonstrated knowledge and experience with Labor relations oriented to constructive working relationships*Organizational and analytical skills
License/Certification: California Registered Nurse (RN - CA)
License/Certification: Specialty Certification from American Nurses Credentialing Center (ANCC) or Certified Nurse Manager from AONE (CENML) or Certified in Executive Nursing Practice from AONE (CENP)
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.