Lucile Packard Children's Hospital Stanford Care Coordinator Liaison- Resource Center (0.8 FTE, Days) in Palo Alto, California

Patient Services

0.8 FTE, 8 Hour Day Shifts

Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.

The Care Coordination Liaison serves as an advocate and point of contact for assigned patients and families by assisting with navigating medical systems and available resources. The Care Coordination Liaison is responsible for assisting patients and families with access to medical care and resources throughout treatment at Lucile Packard Children’s Hospital. The goal of the liaison is to help identify barriers to medical treatment, ensure access to appropriate resources, improve patient experience and resolve issues that could impact smooth care progression. The Care Coordination Liaison is responsible for performing delegated functions related to discharge planning, utilization management and patient care coordination by communicating and collaborating with the Case Managers, Social Workers and other interdisciplinary team members. The Care Coordination Liaison is responsible for coordinating resources and referrals to community assistance programs. The liaison will communicate with utilization review organizations, home care vendors, direct care providers and other external agencies and will serve as an integral member of the patient care team.

  • Collaborates with health care providers, Case Managers, Social Workers, and other key people involved in the daily activities of providing medical care to patients at LPCH. Will attend interdisciplinary rounds, care conferences and other meetings as appropriate regarding the plan of care for the patient.

  • Conducts assessments and makes referrals to appropriate resources as identified by treatment and utilization needs in collaboration with the Social Work and Case Management Teams.

  • Will act as a primary liaison between LPCH and community resource agencies.

  • Will assist in maintaining a current resource database for the Social Work Department for families and maintain daily updates for the Case Management utilization tool.

  • Will supervise staff of volunteer resource assistants.

  • Verifies pre- and post-hospitalization benefits, placement, services and equipment.

  • Coordinates transportation, lodging, meals or other needed resources and will maintain a database for monthly accounting for distributed assistance and reimbursement submitted.

  • Participates in the development and implementation of new programs, operating protocols and communication initiatives related to care coordination.

  • Contributes to goal setting, process improvement and achievement of desired care team outcomes.

  • Serves as the liaison between the clinical staff and family. Communicates needs for education, referrals and resources to appropriate direct care providers. Generates new resources and referral options for patients and families.

  • Communicates utilization review, discharge planning, psychosocial considerations, financial needs and other related information to appropriate care providers and community agencies.

  • Forwards admission, concurrent and retrospective reviews under the direction of the Case Manager, reviews daily admission data and checks inpatient insurance benefits, authorized days and other related needs.

  • Performs data entry related to discharge planning, utilization review, housing, transportation, patient care funds, community referrals and quality indicators in the medical record according to established guidelines.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education required: Bachelor’s degree in a related field

Experience preferred: Three (3) years of progressively responsible and directly related work experience

Licensure/Certification: None required

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Ability to assist Care Team in assessing and addressing physical, psychological, social and resource needs of the patient and family/caregiver and provide appropriate support as needed.

  • Ability to interact in a respectful, professional manner in accordance with hospital policies and procedures.

  • Ability to be a resource for all employees in assigned area of specialization.

  • Ability to integrate patient care with other members of the interdisciplinary health care team in assigned area of responsibility to ensure quality care.

  • Ability to communicate with direct care providers and community agencies appropriate for follow up

  • Respect for cultural diversity, religion and experience and an understanding of human developmental needs.

  • Knowledge of computer systems and software used in functional area.

  • Knowledge of current practices and standards relating to patient care and the responsibility and accountability for the outcome of your practice.

  • Knowledge of basic ethics and patient privacy rights.

  • Knowledge of medical terminology as pertains to your job.

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.